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Senior Process Executive jobs in Bengaluru, Karnataka

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Infosys BPM Limited logo

Senior Process Executive - job post

Infosys BPM Limited
3.8 out of 5 stars
Bengaluru, Karnataka
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Job details

Job type

  • Full-time

Shift and schedule

  • US shift

Location

Bengaluru, Karnataka

Full job description

Key Responsibilities:


  • Customer Service JD
  • Job Description Process Executive Sr process executive Process specialist as per experience Location Pune Employment Type Full Time
  • Key Responsibilities
  • Provide first level resolution to the customers
  • Diagnose and troubleshoot technical issues escalating more complex problems to higher level support when necessary
  • Deliver exceptional customer service by acknowledging issues promptly showing empathy and using positive language
  • Build rapport with customers through active listening effective communication and attention to detail
  • Handle customer objections and concerns efficiently ensuring a smooth and satisfactory resolution
  • Document and track customer interactions and technical issues in the service management system
  • Stay up to date with product knowledge and industry trends to provide accurate information and support
  • Participate in ongoing training and upskilling programs to enhance technical and customer service skills
  • Must to adhere and non negotiables
  • Excellent in communication
  • Need to work on US shift timings
  • Need to complete specific and dedicated training programs set by the client
  • 24 7 flexible shifts
  • 100 WFO no hybrid
  • Preferred Qualifications Any Graduate
  • Additional certifications in customer service upskilling

Preferred Skills:

Customer Service
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