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Service Engineer jobs in Gujarat

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    • Communicate effectively with senior management regarding service desk performance.
    • Develop and implement strategies to improve service desk efficiency.
    • The Service Engineer will provide clear direction on the activities to be performed to ensure we are maintaining scheduled / unscheduled maintenance / Heavy…
    • We are looking to hire five dynamic engineers based in Gujarat who are open to traveling across Gujarat, Madhya Pradesh, Rajasthan, and potentially other states…
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    • Maintain detailed records of service activities, including reports and documentation.
    • Install and commission healthcare equipment at client locations.
  • View similar jobs with this employer
    • Prepare service reports and maintain proper documentation.
    • Ensure timely resolution of system issues while maintaining service quality and safety standards.
    • Field service engineers for medical equipment's primary responsibility is to repair, service and install older and new medical equipment.
    • To ensure our services up to our global brand image · To motivate the field service engineers for timely & prompt service.
    • Strong troubleshooting and problem-solving skills in hydraulic Component (Axial piston pump & motor, Mobile control valve & Mobile hydraulic system.
    • Manage service engineers and technicians across assigned regions.
    • Monitor complaint closure and service response time.
    • Strong communication and customer service skills are crucial for interacting with clients.
    • Maintain accurate records of service visits, equipment specifications…
    • Minimum 5–10 years of experience in service operations or service management.
    • Proven leadership experience in handling service teams.
    • Meet service sales targets to achieve the monthly, quarterly and annual financial targets of operating revenue.
    • Complete all the PM’s as per schedule.
    • Promoting the company's services.
    • Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their…
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    • Supervise junior engineers, technicians, and contractors for O&M activities.
    • Ensure uninterrupted operation of the 220/33 kV pooling substation, including…
    • Maintain detailed service reports and documentation.
    • Collaborate with the service teams to resolve complex issues.

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Job Post Details

Service Desk Engineer - job post

Aerzen Machines India Private Limited
Vadodara, Gujarat
₹12,00,000 - ₹15,00,000 a year

Job details

Pay

  • ₹12,00,000 - ₹15,00,000 a year

Job type

  • Permanent
  • Full-time

Location

Vadodara, Gujarat

Benefits

Pulled from the full job description

  • Health insurance
  • Paid sick time
  • Provident Fund

Full job description

Job Description - Lead Service Desk

Work Experience – 10 Years

· Serve as the technical expert for end-user computing, with in-depth knowledge

of hardware, software, and user requirements.

· Lead and manage a team of support professionals providing L1 and selected L2

end user support remotely and on-site.

· Lead, mentor, and develop the IT service desk team.

· Ensure timely resolution of incidents, requests, and escalations.

· Ensure proper documentation of processes, knowledge base articles,

and troubleshooting guides.

· Communicate effectively with senior management regarding service desk performance

· Identify recurring issues and drive root cause analysis.

· Develop and implement strategies to improve service desk efficiency.

· Providing 1st and 2nd Level-Support as part of an international Service Desk team with headquarter in Germany

· Evaluate, qualify and assign user requests in an ITIL-based ticket system

· Deliver local onsite support for installation and configuration of hardware and software in a heterogenous software environment

· Deliver remote support for software requests throughout the software lifecycle globally within the AERZEN Group

· Account- and permission-management (Active Directory)

· Coordination of tasks and projects with external IT service providers

· Collaboration with our regional IT Centers globally

· Active participation in the creation and maintenance of our Service Desk knowledgebase

· Improvement of our services by bringing in your experience and ideas

· Interaction with internal and external stakeholders

· Be willing to take on additional responsibilities and learning opportunities as they come up

· Stay updated with emerging technologies to enhance support capabilities.

Technical / Subject Knowledge

· Proficient English skills in written and spoken form

· International work experience preferred

· Motivated to learn and participate in our international team

· Strong technical knowledge in end-user computing technologies (Windows, macOS, Office 365, endpoint security, hardware).

· Proven experience in IT helpdesk operations, technical support, or end-user services.

· Experience supervising or leading a technical team in a service-oriented environment.

· Ability to manage multiple priorities in a fast-paced operational environment.

· Knowledge of ITSM frameworks (e.g., ITIL) is preferred.

· Experience with ITSM tools and incident management systems.

· Experience in creating training materials, SOPs, and service documentation.

· Exposure to inventory management tools and endpoint configuration technologies

Job Types: Full-time, Permanent

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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