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Service Manager jobs in Bengaluru, Karnataka

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Job Post Details

Assistant Manager - Service - job post

Fyn Mobility
HSR Layout, Bengaluru, Karnataka
₹4,00,000 - ₹7,00,000 a year

Job details

Pay

  • ₹4,00,000 - ₹7,00,000 a year

Job type

  • Full-time

Location

HSR Layout, Bengaluru, Karnataka

Benefits

Pulled from the full job description

  • Food provided
  • Health insurance
  • Paid time off
  • Paid sick time
  • Life insurance
  • Provident Fund

Full job description

Role Overview

We are looking for a Senior Service Engineer who will lead regional service operations for EV 2-w 3-w & 4-w, ensuring high fleet uptime, efficient service delivery, and adherence to SLAs. The role involves on-field work - supervising technicians, managing vendors and workshops, and collaborating with OEMs and internal teams to enhance service quality, minimize downtime, and optimize costs.

Key Responsibilities

Fleet Operations & Uptime

● Lead EV fleet service operations, ensuring 90%+ uptime through proactive diagnostics,
issue resolution, and SLA adherence.

● Conduct preventive maintenance and technical diagnostics to minimize breakdowns and vehicle downtime.

● Monitor and maintain PMS (Preventive Maintenance Schedules), repair logs, and compliance documentation.

Team & Vendor Management

● Supervise and guide service technicians, ensuring adherence to SOPs and service
checklists.

● Coordinate with local garages, workshops, and vendor partners to improve service efficiency and turnaround time (TAT).

● Implement training and best practices to improve service consistency and quality.

Inventory & Procurement

● Plan and manage spare parts inventory to ensure availability and reduce downtime.

● Identify alternate vendors and procurement channels to optimize cost and ensure timely parts supply.

Collaboration & Stakeholder Management

● Work closely with OEMs, finance teams, and internal stakeholders to align service KPIs with business objectives.

● Support warranty and insurance claim processing by coordinating with OEMs, collecting
technical evidence, and ensuring documentation accuracy.

● Drive warranty recovery and cost control initiatives for service operations.

Process & Compliance

● Implement service SOPs, preventive maintenance checklists, and safety standards across
teams and vendor workshops.

● Ensure compliance with regulatory requirements and internal quality audits.

● Continuously improve service processes to enhance fleet uptime, reduce costs, and improve customer satisfaction.

Key Skills & Competencies

● Strong technical expertise in EV 2W & 3W systems (powertrain, battery, electrical &
mechanical systems).

● Proven ability to lead service operations with focus on uptime, SLA compliance, and cost
control.

● Hands-on experience in diagnostics, preventive maintenance, and repair of EV fleets.

● Vendor management and negotiation skills for spare parts and workshop operations.

● Strong team leadership, coordination, and training skills.

● Proficiency in documentation, service reporting, and compliance management.

● Familiarity with Vehicle PDI , warranty and insurance processes in the automotive/EV sector.

Qualifications & Experience

● Diploma/Degree in Mechanical/Electrical or Automobile Engineering.

● 6+ years of experience in service operations, with at least 3 years in EV 2W/3W industry.

● Actively seeking opportunities to contribute meaningfully to a fast-growing startup’s journey

● Comfortable using Google Sheets & Drive and field service reporting tools.

● Experience in managing regional fleets, service teams, and vendor workshops.

● Knowledge of EV systems, preventive maintenance, and diagnostics tools & Vehicle
inspection.

Pay: ₹400,000.00 - ₹700,000.00 per year

Benefits:

  • Food provided
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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