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Service Manager jobs in Mumbai, Maharashtra

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Job Post Details

Manager, Customer Service and Supply Chain - job post

PinnacleU
Unknown, Maharashtra
₹12,00,000 - ₹18,00,000 a year

Job details

Pay

  • ₹12,00,000 - ₹18,00,000 a year

Job type

  • Full-time

Location

Unknown, Maharashtra

Full job description

Position: Manager, Customer Service and Supply Chain

Location: Mumbai

Working Days: Monday to Saturday

Experience Required: 4 years

Client: D2C snack brand

Responsibilities

  • Manage team responsible for customer service to meet KPIs of in-store availability, Fill Rates & OTIF, etc.
  • Liaison closely with key account teams, finance & production teams to ensure smooth Order to Cash cycle; by adding the right SOPs, tools, resources etc.
  • Understand emerging channels deeply to set up processes, tools and data resources for demand + supply planning for the channels to make them future ready, for e.g. be responsible for evaluation & launch of 3P logistics network.

Qualifications

  • Min 4 years of experience in a mix of E-com/ Modern Trade operations, customer service, Supply Chain or SC transformation/ innovations managerial level roles in FMCG.
  • Experience in F&B sector with exposure to quick commerce will be preferred.

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