Service Medical jobs in Kolkata, West Bengal

Job description:

Healthcare Case Manager – Patient Advocacy & Private Health
Healync Private Health | Kolkata On-Premise
This is not a conventional case-management role.
Healync Private Health is looking for exceptional Healthcare Case Managers to become trusted healthcare partners to leaders of industry and their families.
Think of this role as a wealth manager for health — you own the relationship, understand the family’s healthcare needs, build the roadmap and ensure that every aspect of their healthcare journey is handled seamlessly.
What you’ll do

• Become the single point of contact and trusted healthcare partner for your members and their families.
• Work closely with our operations team to manage everything from specialist appointments and diagnostics to admissions, procedures, home care and international medical reviews.
• Coordinate with leading medical institutions and specialists in India and globally — including Mayo Clinic, Memorial Sloan Kettering Cancer Center, HN Reliance Foundation Hospital, Apollo and Tata Memorial Hospital, among others.
• Facilitate independent medical opinions, second opinions and specialist consultations based on each member’s needs, connecting them with the right expertise wherever it may be.
• Act as a strong patient advocate, ensuring that members understand their options and that their interests remain at the centre of every healthcare decision.
• Remain completely member-centric and institution-agnostic. Healync does not represent, promote or receive incentives from any hospital, doctor or healthcare provider.
• Build and maintain a proactive health calendar and long-term healthcare roadmap for your members.
• Attend consultations with members when your presence can help with coordination, context or decision-making.
• Anticipate needs, identify gaps and intervene when necessary rather than simply responding to requests.
• Work with a dedicated backend team that supports execution — while you remain accountable for the overall experience and outcome.
• Be willing to travel, visit members and personally step in when required to ensure a seamless experience.
• Handle sensitive and high-stakes situations with urgency, discretion and empathy.

Who you are
We are looking for someone who combines clinical understanding with exceptional relationship management, communication and ownership.

• Clinical/healthcare degree is essential — MBBS, BDS, B.Pharm/M.Pharm or a relevant allied healthcare discipline.
• 3 to 5 +years of experience in healthcare administration, hospital operations, patient coordination, healthcare management, TPA or a related healthcare environment.
• Strong understanding of healthcare and hospital workflows.
• Exceptional verbal and written communication skills — you will interact regularly with senior business leaders, families, doctors and leading medical institutions.
• Excellent organization, follow-through and attention to detail.
• Comfortable interacting with senior business leaders, families and leading medical professionals.
• Calm, empathetic and highly discreet.
• Naturally proactive — you see what needs to happen before being asked.
• Comfortable managing multiple priorities and stepping in personally when the situation demands it.
• Open to travel and visiting members when required.
• High level of ownership and an uncompromising approach to service.
• This is an on-premise role based in Kolkata

Why Healync?
You won't be managing a queue of cases.
You will own relationships.
You will become the person a family turns to when healthcare becomes complex — helping them access the right expertise, wherever it may be, supporting important medical decisions and ensuring that nothing falls through the cracks.
You'll have the backing of a dedicated operations team and access to a global ecosystem of medical experts and institutions, while remaining completely independent in recommending what is right for the member.
High ownership. High trust. High impact.
Location: Kolkata On-Premise
Competitive compensation | Immediate joining preferred

Work Location: In person

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Immediate Joiner

Education:

• Master's (Preferred)

Experience:

• Healthcare Management: 3 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person