We are looking for a dynamic and customer-oriented Showroom Manager with good knowledge of interior design, furniture products, and sales. The candidate will be responsible for managing showroom operations, welcoming walk-in customers, understanding their requirements, providing design solutions, generating sales, and maintaining customer relationships through effective CRM management.

Key Responsibilities

1. Customer Handling & Walk-in Management

Welcome and attend to walk-in customers professionally.
Understand customer requirements, preferences, budget, and design expectations.
Explain furniture products, materials, finishes, specifications, and customization options.
Provide a positive customer experience and build long-term relationships.

2. Design & Product Knowledge

Possess good knowledge of interior design concepts, furniture layouts, materials, finishes, and space planning.
Suggest suitable furniture and interior solutions based on customer needs.
Understand and interpret basic layouts and design drawings.
Coordinate with the design team for 2D/3D designs, quotations, and customized solutions.
Knowledge of AutoCAD, SketchUp, or other design software will be an advantage.

3. Sales & Business Development

Convert walk-in enquiries and leads into confirmed sales.
Prepare quotations, follow up with prospective customers, and negotiate within approved pricing limits.
Achieve monthly sales targets and contribute to showroom revenue growth.
Generate referrals and follow up on pending enquiries.
Maintain knowledge of competitors, market trends, and new furniture products.

4. CRM & Lead Management

Maintain and update CRM records for all walk-in customers, enquiries, and leads.
Record customer details, requirements, quotations, follow-ups, and sales status.
Ensure timely follow-ups through calls, WhatsApp, and email.
Maintain a proper lead pipeline and prepare daily, weekly, and monthly sales reports.

5. Showroom Operations & Team Coordination

Maintain showroom presentation, product displays, and visual merchandising.
Coordinate with designers, production, installation, delivery, and accounts teams.
Ensure timely execution of customer orders and resolve customer complaints.
Monitor stock displays, product samples, and showroom housekeeping.

Required Skills & Qualifications

Graduate in any discipline; a qualification in Interior Design, Architecture, or Sales will be preferred.
3–7 years of experience in furniture, modular furniture, interior design, or premium retail sales.
Strong design understanding and excellent customer-handling skills.
Proven sales, negotiation, and lead-conversion abilities.
Experience using CRM software, Excel, and sales reporting tools.
Good communication, presentation, and team-management skills.
Target-oriented, proactive, and customer-focused.

Key Performance Indicators (KPIs)

Monthly sales target achievement.
Walk-in enquiry-to-sale conversion ratio.
Number of leads followed up and converted.
CRM accuracy and timely follow-ups.
Average order value and repeat business.
Customer satisfaction and complaint resolution.

Ideal Candidate: A professional who combines interior/furniture design knowledge with strong sales skills, customer relationship management, and the ability to independently manage a showroom.

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person