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    • Job Description: Seller Support Associate/Executive*.
    • Recrutia A Brand of Manju Workforce Solutions.
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Job Post Details

Customer Support/Seller Support - job post

Recrutia A Brand of Manju Workforce Solutions
Indore, Madhya Pradesh
From ₹18,000 a month

Job details

Pay

  • From ₹18,000 a month

Job type

  • Permanent
  • Full-time

Location

Indore, Madhya Pradesh

Benefits

Pulled from the full job description

  • Provident Fund

Full job description

Job Description: Seller Support Associate/Executive*

Recrutia A Brand of Manju Workforce Solutions

Location: Indore, Madhya Pradesh

Experience: 0.6-1 years

Role Overview:

You’ll help sellers onboard, troubleshoot issues, and grow their business on our e-commerce platform. Your goal = keep seller health metrics green + seller satisfaction high.

*Key Responsibilities*

- Seller Queries: Resolve issues via call, email, chat, and tickets related to listings, payments, FBA/FBS, returns, refunds, and account suspension.

- Onboarding: Walk new sellers through account setup, catalog upload, GST/KYC verification, and first dispatch.

- Performance Coaching: Monitor seller KPIs — late shipment rate, OOS, cancellation rate, defect rate. Share action plans to improve.

- Policy & Tools: Educate sellers on platform policies, fee structures, ad campaigns, coupons, and seller tools.

- Escalation Management: Coordinate with Catalog, Payments, Tech, and Logistics teams to resolve backend issues. Own till closure.

- Reporting: Update CRM/ticketing tools like Zendesk, Freshdesk, Salesforce. Share daily reports on trends & blockers.

- Voice of Customer: Highlight recurring seller issues to product/ops teams for fixes.

*Required Skills & Qualifications*

- Education: Graduate in any stream. Freshers welcome.

- Communication: Excellent Hindi + English. Good typing speed.

- Technical: Basic Excel/Google Sheets. Comfortable learning new dashboards/tools.

- Soft Skills: High empathy, patience, negotiation, and conflict management.

- Prior experience handling sellers on Amazon, Flipkart, Meesho, Snapdeal, etc.

*How to Apply*: Send resume bhatnagar.ankit.1303@gmail.com

Pay: From ₹18,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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