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    • Performance Reporting: Track KPIs, provide insights for Weekly/Monthly Business Reviews, and generate performance reports.
    • View all GEOCONCEPT INDIA PRIVATE LIMITED jobs - Chennai, Tamil Nadu jobs - Delivery Analyst jobs in Chennai, Tamil Nadu
    • Salary Search: Delivery Operations Analyst salaries in Chennai, Tamil Nadu
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    • Uphold accuracy and consistency standards across product deliverables and the proprietary Axial member database.
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    • Develop standard operating procedures (SOPs) for ERP data management.
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Job Post Details

Delivery Operations Analyst - job post

GEOCONCEPT INDIA PRIVATE LIMITED
Chennai, Tamil Nadu
₹4,16,599.84 - ₹12,77,707.62 a year

Job details

Pay

  • ₹4,16,599.84 - ₹12,77,707.62 a year

Job type

  • Part-time
  • Permanent
  • Full-time

Location

Chennai, Tamil Nadu

Benefits

Pulled from the full job description

  • Food provided
  • Paid sick time
  • Cell phone reimbursement
  • Flexible schedule

Full job description

A Service Delivery Ops Analyst manages and resolves client queries, monitors operational metrics, and ensures service level agreements (SLAs) are met. They analyze data, streamline processes, create dashboards, and maintain standard operating procedures (SOPs) to enhance overall delivery efficiency.Core ResponsibilitiesProcess Management: Adhere to and document process maps/SOPs to ensure 100% compliance with client delivery guidelines.Performance Reporting: Track KPIs, provide insights for Weekly/Monthly Business Reviews, and generate performance reports.Client & Stakeholder Support: Troubleshoot inquiries, resolve operational bottlenecks, and escalate complex issues to senior management.Data Analysis: Analyze operational data to solve complex problems, reconcile transactions, and drive continuous process improvements.

Pay: ₹416,599.84 - ₹1,277,707.62 per year

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Food provided
  • Paid sick time

Work Location: In person

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