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Systems Engineer
Sterlite Technologies Limited
·
3.9
Udaipur, Rajasthan
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Full job description

Role description


Who We Are?


is a global IT Services and Consulting company that enables enterprises to experience the future of digital transformation. We provide end to end services across product engineering, software, cloud, data and analytics, enterprise application services, and cyber-security.


Purpose - We Engineer Experiences that create value. We blend the agility of a startup with the stability of an established enterprise. We're passionate about innovation. Our culture is built on 4 core values:


  • Respect for Individuals: We value every team member's unique perspective and contributions.
  • Hunger to Learn: We encourage continuous growth and development.
  • Promises Delivered: We are committed to delivering on our commitments.
  • Keep it Simple: We strive for clarity and efficiency in everything we do.

We're looking for talented individuals to join us on this exciting journey, working with our 25+ Global Customers. Let's build the future of tech together.


Job Title : End User Support Engineer (EUS)

Work Location : Udaipur

Experience : 2 to 4 Years

Job Mode : WFO


Responsibilities:

End User Support engineer provides technical support to end users for a variety of issues:

  • Good working experience of 2 to 4 years in a customer focused end-user support function covering EUC and software/OS installations and support.
  • Good experience of incident resolution, requests, changes, and problem-solving activities delivered to agree SLAs.
  • Respond to and follow up on any mails related to technical issues (incidents and service requests).
  • Manage operations delivery execution through team preparedness, precision delivery, and overall utilization high business satisfaction in a cost-efficient manner.
  • Person should be able to address users' tickets and walk them through Installing applications and computer peripherals, providing a workaround until you resolve an issue.
  • The candidate should have strong customer service skills, articulating policies and procedures confidently, attention to detail, excellent communication and troubleshooting skills, ability to work under tight timelines and willingness to challenge/question with courage.
  • Experience of working with a modern ITSM tool.
  • Understand quality requirements and aspects of the account and work according to those regulations reaching outlined Key Performance Indicators.
  • Good experience with documentation.
  • Handle escalations of particular incidents.

Skills

About Sterlite Technologies Limited
About STL - STL is a leading global optical and digital solutions company providing advanced offerings to build 5G, Rural, FTTx, Enterprise and Data Centre networks. About STL Digital - STL Digital, a wholly owned subsidiary of STL, is a global IT services and consulting company dedicated to delivering exceptional digital transformation experiences for enterprises with a comprehensive portfolio of services, including product engineering, cloud and cyber security, data and AI, and enterprise SaaS.
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