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Technical Support Executive - job post

Umbrella InfoCare
3.7 out of 5 stars
Kalyani Nagar, Pune, Maharashtra
₹16,825.87 - ₹37,298.44 a month

Job details

Pay

  • ₹16,825.87 - ₹37,298.44 a month

Job type

  • Part-time
  • Permanent
  • Full-time

Location

Kalyani Nagar, Pune, Maharashtra

Full job description

A Technical Support Executive is responsible for resolving client or internal staff IT issues. They act as the primary point of contact for troubleshooting hardware, software, and network configuration queries. [1, 2]Core Responsibilities

  • Diagnose Problems: Identify software, hardware, and network connectivity issues.
  • Resolve Tickets: Track and close incoming technical requests via help desk systems.
  • Guide Users: Talk customers through step-by-step actions to resolve system errors.
  • Escalate Issues: Route complex problems to secondary tier teams or engineers.
  • Maintain Systems: Install, update, and configure devices and system applications.
  • Document Solutions: Write clear internal tech notes, user manuals, and FAQs.

Key Skills Required

  • Troubleshooting: Excellent analytical skills to catch the root cause of systemic bugs.
  • Communication: Ability to break down complex technical terms into simple language.
  • OS Knowledge: Proficiency in Windows, Mac OS, and enterprise environments.
  • Network Admin: Understanding of LAN, WAN, VPN, and firewall settings.
  • Customer Service: High degree of patience and empathy under operational pressure.
  • Age criteria 18 to 29 years

Pay: ₹16,825.87 - ₹37,298.44 per month

Work Location: In person

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