Skip to main content
Upload your CV and find your next job on Indeed!

System Support Engineer jobs

Sort by: -
16,000+ jobs
    • Incident ticket analysis, remote support & resolution.
    • Organizing field services engineers for onsite action required.
    • Server / Storage (but not limited to)*.
    • View all TRT Solutions Limited jobs - Remote jobs - Support Engineer jobs in Remote
    • Salary Search: Global Support Services Engineer salaries in Remote
    • See popular questions & answers about TRT Solutions Limited
  • View similar jobs with this employer
    • Win 10, Win 11, Remote Support, Domain joining, Metting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair,…
    • Proficiency in supporting hosted Dot Net Application support.
    • Needs to understand all aspect of the system(s).
    • 4 Years in the Industry.
  • View similar jobs with this employer
    • Should have basic knowledge of Mac operating system, to support Apple pc users.
    • Provide L1 support to non‐network attached printers.
    • Work with Linux commands to manage and maintain systems efficiently.
    • Utilize Amazon Web Services (AWS) to support infrastructure needs.
    • As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial…
    • 6 to 8 years of relevant IT support experience.
    • Solid knowledge of Windows operating systems and user environment administration.
    • Contribute to improving overall user experience and IT support operations.
    • Escalate complex issues to Level 2/3 support teams when necessary.
    • Providing technical support to customers for Applications, Operating systems, and networking.
    • Proactively monitoring system performance and capacity planning.
  • View similar jobs with this employer
    • Should be able to install and configure operating systems and other applications.
    • Good understanding of computer systems, mobile devices, and other tech…
    • Provide mentorship and training to junior support engineers.
    • Collaborate with cross-functional teams to enhance system performance and reliability.
  • View similar jobs with this employer
    • Provide feedback on system tools, product features, and other potential customer pain points.
    • For the first time ever, you can manage and automate every part of…
    • Provide comprehensive support for PC systems, Thin Clients, Printers, and Network maintenance, leveraging at least 3 years of specialized experience.
    • 1-2 years working experience in enterprise technical support, IT support or as a technical engineer.
    • Work experience with different systems, software, and…
  • View similar jobs with this employer
    • Provide reports on antivirus activities and system compliance.
    • Conduct regular audits of patch levels and system statuses.

Job Post Details

Global Support Services Engineer - job post

TRT Solutions Limited
4.1 out of 5 stars
Remote
₹20,00,000 - ₹30,00,000 a year

Job details

Pay

  • ₹20,00,000 - ₹30,00,000 a year

Job type

  • Full-time

Shift and schedule

  • Day shift
  • Monday to Friday

Location

Remote

Benefits
Pulled from the full job description

  • Work from home

Full job description

Introduction

TRT Solutions (trt.com) is a Global IT Services Company that deliver hardware maintenance system, software support, Managed and Professional services along with Web / Cloud Services on IT Server, Storage and Networking infrastructure. We have recently acquired several new global contracts and TRT is now recruiting entry level service delivery technical personnel.

Vendor Certification

Successful Applicants are required to hold two current Enterprise Vendor Certifications (Advanced Technical Expert Level in at least one) in any or equivalent

Server / Storage (but not limited to)

· IBM

· NetApp

· Dell / EMC

· VMWare

· RedHat

· Nutanix

· HPE

· Oracle

· Fujitsu

Networking (but not Limited to)

· Cisco (CCNP/CCIE only)

· Juniper (JCNP/JCIE only)

· Gigamon

· HP/ Aruba

· NetScout

· RiverBed

· Nokia

Job Functions

The primary functions of a GSSE are to resolve incidents, implement changes and improvements for “Enterprise Range” level industry standard machines (e.g. superdome, power systems, storage, tape libraries, etc) raised by global clients. This mainly involves hardware break fix, software like firmware & operating systems troubleshooting, & occasionally applications.

Workflow:

· Grabbing of incident tickets involving “Enterprise Range” level industry standard machines:

o Hardware issues (e.g. in depth diagnostics of superdome, TS3500 library, power systems etc)

o Software issues (e.g. in depth root cause analysis for UNIX/Network device core dumps)

o Managed services alerts

· Incident ticket analysis, remote support & resolution

· Communicating with client though email, WebEx & phone call for incident ticket resolution updates

· Coordinating with value chain administrators for spare parts requirement

· Organizing field services engineers for onsite action required

· Performing remote system administration for managed services customers

· Escalation point for Hardware, Software or Managed Service cases unable to be resolved by Level 2. Last escalation point for GSD team

· Assist Consulting Engineers with PSC/work plan creation, MS onboarding & other scheduled activities

· Handle approval of the following deliverables

o Change request form (CRFs)

o Complex request for quotation (RFQ)

o Root Cause Analysis (RCA)

o Technical Procedure documentation upload to TRT knowledge base

· Ticket hand over

· Training new Global Support Services Engineers

Required Deliverables:

· Ensure all logged incidents are resolved within the agreed SLA. Any potential missed SLA should be escalated to team leader.

· Ensure all communication to client are prompt, accurate, & professional to deliver best of client’s experience.

· Ensure accurate & timely issuance of purchase order requests (PORs), inventory movement requests (IMRs) to value chain administrator team.

· Ensure accurate & timely issuance of field engineer on site requests (FORs) or Service Partner Engagement form (SPEF) to field services team.

· Ensure timely handling of Technical Escalations Forms (TERs) from Level 2 which involves tickets requiring 3rd visit (2nd failed visit)

· Accurate checking and timely approval of:

o Change request form (CRFs)

o Complex request for quotation (RFQ)

o Root Cause Analysis (RCA)

o Technical Procedure documentation upload to TRT knowledge base

· Timely assistance of CE for PSC/work plan creation, MS onboarding & other scheduled activities Create daily/weekly/monthly reports for managed services clients.

· Documentation of problem resolution into TRT’s knowledge base

· Continuously learn additional technical and non-technical skills

· Onboarding training for new Global Support Services Engineers

· Compliance with company policy

Requirements:

· Candidates must possess a College Degree in information technology (IT), computer science (CS), computer engineering (CE), electronics & communication engineering (ECE) or related course for IT.

· Must have 5-10 years up of experience handling IT system hardware break fix & software resolution.

· Willingness to do both hardware and software support.

· Advanced Technical Expert

· Two (2) Industry Certification on suitable enterprise platforms. Candidate should hold certifications in two (2) different technologies.

· Vendor Certified experience in some form of UNIX (AIX, HP-UX, Solaris, Red Hat etc)

· Networking – Should be the equivalent of CCNP or above.

·

Job Type: Full-time

Pay: ₹2,000,000.00 - ₹3,000,000.00 per year

Benefits:

  • Work from home

Shift:

  • Day shift

Work Days:

  • Monday to Friday

Work Location: Remote

Let Employers Find YouUpload Your Resume