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System System jobs in Kurla, Mumbai, Maharashtra

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Tech Support Executive
Navi Mumbai, Maharashtra
₹4,00,000.00 - ₹8,33,026.32 a year
Full-time

Job details

₹4,00,000.00 - ₹8,33,026.32 a year
Paid time off, Paid sick time, Provident Fund, Flexible schedule
Full-time
Navi Mumbai, Maharashtra

Full job description

  • Application Support & Troubleshooting
  • Diagnose, troubleshoot, and resolve application issues, system errors, and user-reported tickets.
  • Provide timely support to business users and ensure issues are resolved within defined timelines.
  • Root Cause Analysis
  • Investigate application bottlenecks, recurring incidents, and system issues.
  • Perform root cause analysis and coordinate corrective actions to prevent recurring problems.
  • Cross-functional Collaboration
  • Act as a bridge between end-users, business teams, developers, and QA teams.
  • Coordinate with development and QA teams for bug fixes, patches, configuration changes, deployments, and code migrations.
  • Support UAT and production releases by validating application changes and resolving post-release issues.
  • Documentation & Knowledge Management
  • Maintain application configuration logs, troubleshooting guides, SOPs, and FAQs.
  • Document recurring issues, resolutions, and known errors to improve support efficiency and knowledge sharing.

Pay: ₹400,000.00 - ₹833,026.32 per year

Benefits:

  • Flexible schedule
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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