Talent India Management jobs in Colaba, Mumbai, Maharashtra

Purpose of the Job

Key Responsibilities

• Working closely with our global client leaders, the MD will develop and deliver local engagement strategies for our international clients.
• The MD will identify domestic client opportunities and effectively utilize our global and domestic resources to pursue these.
• The MD will serve as a local escalation resource for clients where cultural and language nuances are required to supplement Chief Client Officers; Vice Presidents, Client Engagement and Global Account Directors in addressing identified risks or gaps in delivery of client expectations.
• They will also partner with Client Engagement Operating and Support functions to ensure stability post-implementation of new client contracts in the country.

• Proactively identify and resolve operational “hot spots” across the country, partnering with Client Engagement, Operations Business Partners and the Global Operational Excellence team to deliver consistent, high-caliber results that reflect our commitment to excellence.
• Monitor and interpret key performance metrics to surface insights, driving a culture of continuous improvement, accountability, and operational discipline aligned with our pursuit of exceptional standards.
• Act as the country’s escalation point for complex operational challenges, navigating cross-functional dynamics with transparency and trust to ensure swift, values-based resolution.
• Partner with Internal Audit to lead investigations and address areas of concern, maintaining full integrity in all actions and fostering a culture where ethical conduct is non-negotiable.
• Drive supplier relationship strategies that are anchored in fairness and commercial rigor, ensuring strict adherence to operational best practices and reinforcing our reputation as a trusted business partner.

• This role demands a leader with a proven ability to navigate complex, matrixed organizations while driving impact across diverse cultural landscapes. Fluency in English and Hindi is essential to foster deep connections and lead cross-functional teams. The successful candidate is a catalyst for cohesion, known for inspiring teams to exceed expectations and delivering strategic results in fast-paced environments.
• Champion company’s values and culture, fostering a sense of belonging, pride and open communication.
• Lead initiatives that enhance morale, engagement and connectivity between local teams and global colleagues.
• Organize and lead local events, village halls and team-building activities to strengthen cohesion and communication.
• Lead root cause analysis and resolution planning, ensuring sustainable improvements and knowledge sharing.
• Ensure effective communication of policies, training and initiatives to maximize understanding and engagement.
• Develop and implement innovative communication strategies to keep local teams informed and aligned.

• +10 years of experience in client engagement and general management in senior roles within multinational organisations.
• Proven track record of driving growth, operational excellence, and cultural transformation in complex, matrixed organizations.
• Fluency in English and Hindi required.
• Strong in-country network
• Strong understanding of sourcing, supplier management, and operational reporting.
• Strong understanding and experience with the services and sectors we support.

• Exceptional communication, stakeholder management, and problem-solving skills.
• Deep cultural awareness and ability to lead across diverse teams and geographies.
• Passion for people, performance, and continuous improvement.