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Team Leader jobs in Mumbai, Maharashtra

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    • Strong understanding of workflow processes and team dynamics.
    • Proven ability to mentor and develop team members.
    • View all Datamark, Inc. jobs - Mumbai, Maharashtra jobs
    • Salary Search: Team Leader salaries in Mumbai, Maharashtra
    • See popular questions & answers about Datamark, Inc.
    • Drive operational performance and team productivity.
    • Manage and lead a team of customer support associates.
    • Handle team escalations and ensure timely resolution…
    • Schedule and organize team activities.
    • Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
    • Deliver consistent monthly team revenue.
    • Own team output and revenue outcomes.
    • Experience in team handling or mentoring.
    • Manage a team of up to 3 consultants.
    • The role acts as a central point of operational leadership across resolver teams, service delivery functions, security stakeholders, vendors and customer-facing…
    • Connect on regular basis with other team leaders or managers to ensure seamless coordination,.
    • Members know they can approach the team leader with any issues…
    • Shift:* 24/7 Rotational | 6 Days Working.
    • We need candidates with experience into Hospital Operations into voice process only for Team lead.
    • Monitor team performance and operational targets.
    • Good communication and team-handling skills.
    • Support team members in achieving process KPIs.
    • We are looking for an Experienced Team Leader from a BPO/Customer Service background to manage a team handling the us utility process.
    • Ensures and promotes the development of the area management team/succession planning through coaching, training, and leadership development.
    • Allocate customers and sales opportunities effectively across the team.
    • Ensure proper deployment and grooming of the sales team.
    • The role owns team-level outcomes and escalates material cross-team capacity, risk, readiness, or prioritization decisions.
    • Should be aware of basic functioning of Operation.
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    • Lead and train store staff.
    • Handle inventory and customer service.
    • Retail experience in mall stores.
    • Strong leadership and communication skills.
    • Support ongoing coordination with offshore support teams.
    • Participate in team meetings and process improvement initiatives.

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Job Post Details

Team Leader - job post

Datamark, Inc.
3.4 out of 5 stars
Mumbai, Maharashtra
₹1,00,000 - ₹3,00,000 a year

Job details

Pay

  • ₹1,00,000 - ₹3,00,000 a year

Job type

  • Full-time

Location

Mumbai, Maharashtra

Full job description

DATAMARK, Inc. is seeking a motivated and experienced Team Leader. In this pivotal role, you will lead a dedicated team, ensuring that operational goals are met while providing high-quality service and support to our clients. You will be responsible for overseeing daily tasks, optimizing workflow, and fostering a positive team environment.

The ideal candidate will possess strong leadership skills and the ability to drive team performance through effective communication and strategic planning. Your role will involve mentoring team members, providing training as necessary, and implementing best practices to enhance productivity and accuracy.

As a Team Leader, you will analyze performance metrics and address any challenges that arise, ensuring that all standards are maintained. You will play a key part in aligning team objectives with organizational goals and collaborating closely with management.

Responsibilities
  • Lead and manage the team to achieve operational objectives and ensure quality standards are met
  • Monitor team performance through established metrics and provide regular feedback
  • Develop and implement training programs to enhance team skills and knowledge
  • Foster a positive and collaborative team culture
  • Address staffing needs and coordinate schedules
  • Ensure compliance with company policies and procedures
  • Generate performance reports and present findings to management
  • Act as a point of contact for any escalated issues


Requirements
  • High school diploma or equivalent; Bachelor's degree preferred
  • 2-4 years of experience in a leadership role or back office operations
  • Strong understanding of workflow processes and team dynamics
  • Excellent communication skills, both verbal and written
  • Proficient in Microsoft Office Suite and data management software
  • Ability to analyze performance data and enact improvement measures
  • Strong organizational skills with a focus on detail
  • Proven ability to mentor and develop team members
  • Flexibility to adapt to changing priorities in a fast-paced environment
  • Problem-solving mindset with a commitment to excellence
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