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Tech Support jobs in Chandigarh, Chandigarh
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- Wipro LimitedChandigarh, Chandigarh
- The purpose of the role is to resolve, maintain and manage client s software/ hardware/ network based on the service requests raised from the end-user as per…
- Pyramid Global TechnologiesMohali, Punjab
- Comply with procedures and support the customers to meet its duties under the relevant safety and environmental legislation.
- Terrasparq Tech Pvt. Ltd.Zirakpur, Punjab
- Technical support: 1 year (Preferred).
- Good understanding of computer systems, mobile devices and other tech products.
- Terrasparq Tech Pvt. Ltd.Zirakpur, Punjab
- Provide frontline technical support through phone and email.
- Escalate advanced or unresolved issues to higher-level support teams as needed.
- Allengers InfotechChandigarh, Chandigarh
- Provide training and support to users on new hardware and software deployments.
- Flexibility in Work from Home (with permanent WFH for selective tech positions).
- Talent Acquisition PartnerMohali, Punjab
- Tech / Bachelor’s degree in Computer Science or related field Prior experience in IT helpdesk or support role.
- Job Types: Full-time, Permanent, Fresher.
- SafeAeon Private LimitedMohali, Punjab
- Ability to use remote support tools effectively.
- Respond to user inquiries and provide technical support via phone, email, or remote desktop tools.
- Chandigarh Distillers & Bottlers LtdChandigarh, Chandigarh
- Ability to provide technical support and resolve employee queries.
- Provide technical support to employees for hardware, software, and IT-related issues.
- RPM Global Serv LLPChandigarh
- Timely resolution of application support tickets.
- Ability to work independently and manage multiple support requests.
- Reduction in recurring application issues.
- Race pvt ltdChandigarh, Chandigarh
- * **Customer Connection:** Engage directly with consumers for support, perform telecalling duties, and actively pitch the product.
- IcueriousMohali, Punjab
- To stay updated with the latest advancements in technology management to provide proactive support.
- We are seeking an IT Support Specialist who will be…
- View all Icuerious jobs - Mohali, Punjab jobs
- Salary Search: IT Support Specialist salaries in Mohali, Punjab
- IcueriousMohali, Punjab
- To stay updated with the latest advancements in technology management to provide proactive support.
- We are seeking an IT Support Specialist who will be…
- View all Icuerious jobs - Mohali, Punjab jobs
- Salary Search: IT Support Specialist salaries in Mohali, Punjab
- TGBPL TP India - IBUMohali, Punjab
- Utilize advanced support technologies and processes engineered to achieve outstanding results.
- Responsible for providing day-to-day technical support to…
- Saphnix Life SciencesZirakpur, Punjab
- Configure and troubleshoot VPN, remote desktop, and remote support tools whenever required.
- Provide first-level technical support to all employees for hardware,…
- Saphnix Life SciencesZirakpur, Punjab
- Configure and troubleshoot VPN, remote desktop, and remote support tools whenever required.
- Provide first-level technical support to all employees for hardware,…
- ArethosMohali, Punjab
- Provide timely and effective technical support to customers via phone, email, or chat.
- Stay updated on product knowledge, system updates, and industry trends to…
- View all Arethos jobs - Mohali, Punjab jobs
- Salary Search: Technical Support salaries in Mohali, Punjab
Job Post Details
Job details
Pay information not provided
Chandigarh, Chandigarh
Full job description
Job Title: ADMINISTRATOR L0(CONTRACT)
City: Chandigarh
State/Province: Chandigarh
Posting Start Date: 10/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role Purpose
The purpose of the role is to resolve, maintain and manage client s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA s ensuring client satisfaction
͏
Do
-
Ensure timely response of all the tickets raised by the client end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client s network/ server/ system/ storage/ platform/ infrastructure and other equipment s to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
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Deliver
No
Performance Parameter
Measure
1
100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
Multiple cases of red time
Zero customer escalation
Client appreciation emails
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Mandatory Skills: Desktop Support .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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