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Tech Support jobs in Hyderabad, Telangana

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    • Detail-oriented with a focus on providing high-quality support.
    • As a Product Support Associate, your daily mission involves tackling customer tickets with…
    • View all Townhall jobs - Hyderabad, Telangana jobs - Customer Service Representative jobs in Hyderabad, Telangana
    • Salary Search: Customer Support Associate salaries in Hyderabad, Telangana
    • 1–3 years of experience in technical support, help desk, or IT support.
    • Professional development and certification support.
    • Responsible for providing IT assistance to include application support, hardware and software installation, configuration and troubleshooting.
  • Company Description We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences…
    • 2–5 years of experience in a technical support, customer support, or helpdesk role.
    • Growth path within technical support / customer success.
    • Coordinate AMC, vendor support, and procurement of laboratory equipment.
    • 3–5 years of experience in computer laboratories, IT support, or educational…
    • 1–3 years technical support or helpdesk.
    • Building L1 team to provide 24x7 first-line of support for 54 active enterprise customers.
    • Reports to L1 Support Lead.
    • Escalate complex issues to L2 or L3 support teams.
    • Provide remote and onsite technical support to users and ensure timely issue resolution.
    • Strong understanding of SLA management and support workflows.
    • Experience working in high-volume support environments.
    • SLA adherence and response performance.
    • Prior experience in tech support, desktop support, or a similar role.
    • Providing support in the form of procedural documentation.
    • Total work: 1 year (Required).
    • Handling customer support tickets and escalations.
    • Your mission is to ensure that customers using Novade software receive prompt and efficient support.
  • View similar jobs with this employer
    • Experience with software installation, configuration, and support.
    • Product Knowledge: Develop a deep understanding of the product or service offerings to…
    • Experience in application support & troubleshooting.
    • Provide technical support for enterprise applications, addressing user inquiries and resolving issues.
    • Time Management: Prioritize and handle high volumes of support requests.
    • Qualification: Any Degree 2023 - 2025.
    • Install and configure systems and software.
    • Identify recurring issues and create playbooks for support standardisation.
    • Prior experience with event platforms or technical support is a plus.

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Job Post Details

Customer Support Associate - job post

Townhall
3.6 out of 5 stars
Hyderabad, Telangana
₹4,00,000 - ₹5,00,000 a year

Job details

Pay

  • ₹4,00,000 - ₹5,00,000 a year

Job type

  • Full-time

Location

Hyderabad, Telangana

Benefits

Pulled from the full job description

  • Food provided
  • Health insurance
  • Commuter assistance
  • Provident Fund

Full job description

About Townhall:

Welcome to Townhall (www.townhall.co), where we're driving innovation in the global events arena. As a Product-Centric company backed by BookMyShow and supported by visionary investors like Kunal Shah (CRED) and Haresh Chawla (Network18), we've built a range of exciting B2B SaaS products.

Our comprehensive platform adeptly manages virtual, hybrid, and in-person events, serving esteemed clients such as Salesforce, CNBC, Kirloskar Group, and Comic Con among many others. Join us as we lead the way in shaping the evolution of event experiences through technology.

About the Role:

As a Product Support Associate, your daily mission involves tackling customer tickets with finesse and tech savviness. Whether it's desk or chat support, you'll be the superhero resolving issues and saving the day. You'll leave your mark on every interaction, contributing to our reputation and continuous product improvement. Apply now for daily doses of meaningful work, where your tech skills make a real impact.

Responsibilities:

● Provide desk and chat support to customers, ensuring timely and effective resolution of technical issues.

● Resolve customer tickets efficiently, using a combination of technical expertise and effective communication skills.

● Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge.

● Continuously update and educate customers on the status of their reported issues, ensuring transparency and customer satisfaction.

● Document support interactions, troubleshooting steps, and solutions to contribute to the knowledge base.

● Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions.

● Stay updated on product features, technical specifications, and industry trends to provide accurate and timely support.

Requirements:

● Bachelor's/Master's degree in Relevant field.

● Strong technical aptitude to understand and troubleshoot software and hardware issues.

● Excellent communication skills, both written and verbal(Hindi + English).

● Ability to handle and resolve customer complaints professionally and efficiently.

● Detail-oriented with a focus on providing high-quality support.

● Ability to work independently and collaboratively in a fast-paced environment.

● A customer-centric mindset with empathy for customers and a passion for delivering exceptional customer experiences.

Be the go-to expert who ensures every customer interaction is top-notch by stepping into a meaningful role as a Customer Support Engineer at Townhall !

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

  • Commuter assistance
  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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