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Technical Support Bpo jobs
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- PixelKliq Private LimitedNoida, Uttar Pradesh
- Resolve customer queries, complaints & basic technical issues.
- Semi-Technical Customer Support Associate.
- Process: Semi-Technical Voice Customer Support.
- CelerisPayDada Ghosh Bhawan, Delhi, Delhi
- Enhance your technical support, troubleshooting, and customer relationship management skills.
- Strong problem-solving and technical troubleshooting abilities.
- EasyshipBengaluru, Karnataka
- Identifying opportunities for continuous improvement in support processes.
- Liaising with courier partners and third-party vendors to resolve delivery or…
- TINGER TECHNOLOGIES LLPJaipur, Rajasthan
- Provide accurate and timely technical and product-related support.
- Training and support to enhance technical and customer service skills.
- JoulestoWatts Business Solutions Pvt LtdBengaluru, Karnataka
- Provide support and resolve both simple and complex technical issues related to consumer products, maintaining a customer-centric focus.
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- Pawan EnterprisesThane East, Thane, Maharashtra
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- Shopemet Networks Private LimitedBangalore City, Bengaluru, Karnataka
- Rotational Shifts : (7 am – 8 pm - Females).
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- Acads360 India Private LimitedGhaziabad, Uttar Pradesh
- Serve as the on-site point of contact for client inquiries and technical support requests.
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- UWorld, LLCHyderabad, Telangana
- Manage and resolve technical and product support requests from customers efficiently and accurately.
- Technical support background is a plus.
- Magnet Brains Software Technology Pvt. LtdBhopal, Madhya Pradesh
- Provide technical and functional support to customers through email, chat, and virtual meetings.
- Deliver exceptional support experiences and ensure customer…
- Magnet Brains Software Technology Pvt. LtdBhopal, Madhya Pradesh
- Provide technical and functional support to customers through email, chat, and virtual meetings.
- Deliver exceptional support experiences and ensure customer…
- ZycusBengaluru, Karnataka
- Since our customers use complex SSO and API integrations, most technical issues (70-80%) will require L2 Engineering support.
- PinnacleUGurugram, Haryana
- Ability to take ownership of customer support operations while providing guidance and functional support to junior team members whenever required.
- Rishabh Infotech Pvt LtdPerungalathur, Chennai, Tamil Nadu
- Listen carefully and solve technical problems.
- Experience using or troubleshooting technical devices is an advantage.
- Good communication and listening skills.
View similar jobs with this employerInfosys BPM LimitedMysuru, Karnataka- General support knowledge of Operating systems across various platforms and basic concepts of networking cloud computing.
- Must to adhere and non negotiables.
Semi-Technical Customer Support Associate
Noida, Uttar Pradesh
₹4,50,000 - ₹6,00,000 a year
-
Full-time
Semi-Technical Customer Support Associate
Job details
₹4,50,000 - ₹6,00,000 a year
Full-time
Night shift
Noida, Uttar Pradesh
Full job description
Semi-Technical Customer Support Associate
Noida – Sector 62
Process: Semi-Technical Voice Customer Support
Process: US Voice
Work Mode: 100% WFO
Shift: Night Shift
Experience: 6 Months – 5 Years
5 Days Working
No Leaves During Training
SALARY
6–12 Months: Up to ₹4.5 LPA
12–18 Months: Up to ₹5 LPA
18+ Months: Up to ₹6 LPA
Maximum 25% hike on last drawn salary.
KEY RESPONSIBILITIES
- Handle inbound & outbound voice interactions
- Resolve customer queries, complaints & basic technical issues
- Troubleshoot issues using knowledge bases
- Document interactions in CRM/ticketing tools
- Escalate unresolved issues appropriately
- Maintain customer empathy & service quality
- Meet AHT, CSAT, FCR, Quality & Attendance targets
- Handle approximately 40–50 calls per shift
REQUIREMENTS
✔ Graduate / Undergraduate
✔ Minimum 6 Months Experience
✔ Customer Care / Customer Support / Contact Center experience
✔ Excellent English communication
✔ Strong troubleshooting & problem-solving skills
✔ Basic computer & CRM/ticketing knowledge
✔ Basic typing skills
✔ Comfortable working night shifts
✔ Willing to work on Indian holidays
Pay: ₹450,000.00 - ₹600,000.00 per year
Work Location: In person
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