Technical Support Engineer jobs in Chennai, Tamil Nadu

Work Location - Ambit IT Park (Chennai)

Job Brief

• We are looking for candidates experienced in providing phone based support for international customers in a technical process.
• This individual will provide customers from international regions with the highest level of support including enquires about public eV charging stations, account maintenance, subscription enquires, refund processing, billing enquires, provide customer education and triage issues to other internal teams.
• The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service.
• They must have the ability to monitor, follow up and take complete ownership of customer issues.
• Help resolve issues that customers face in an EV charging ecosystem
• Handle customer issues via phone for US region• Triage issues to other internal teams across global locations• Provide active updates to the customer until the issue has been resolved• Accurately document tickets in-line with process requirements • Documentation and creating knowledge articles

Roles & Responsibilities

• Help resolve issues that customers face in an EV charging ecosystem
• Handle customer issues via phone for US region
• Accurately document tickets in-line with process requirements
• Triage issues to other internal teams across global locations
• Provide active updates to the customer until the issue has been resolved