Technical Support Executive Day Shift jobs in Gurugram, Haryana
- PinnacleUGurugram, Haryana
- Provide guidance and day-to-day support to junior support team members, helping them resolve customer queries, share best practices, and ensure consistent…
- High On TripsDelhi
- Travel to customer locations as required for technical support.
- Provide technical support to customers over phone calls and other communication channels.
- LenskartGurugram, Haryana
- They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations…
- Maruti Suzuki India LtdGurugram, Haryana
- Provide technical support to field operations across domestic and export markets.
- Provide efficient technical support to field operations (domestic and export…
- Stellar Data RecoveryGurugram, Haryana
- 1-3 Years in technical support or software support.
- This role requires a person to provide technical assistance to Stellar customers across the globe on Stellar…
- Core Competency GroupGurugram, Haryana
- Respond to client queries via email, support tickets, and phone calls, addressing application-related issues or routing technical issues to developers as needed…
- NIITGurugram, Haryana
- Provide technical and functional support for LMS platforms and related learning applications.
- The Executive – LMS Support is responsible for providing technical…
- View all NIIT jobs - Gurugram, Haryana jobs - Executive Support Officer jobs in Gurugram, Haryana
- Salary Search: EXECUTIVE-LMS SUPPORT salaries in Gurugram, Haryana
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- NIITGurugram, Haryana
- Provide technical and functional support for LMS platforms and related learning applications.
- The Executive – LMS Support is responsible for providing technical…
- View all NIIT jobs - Gurugram, Haryana jobs - Executive Support Officer jobs in Gurugram, Haryana
- Salary Search: EXECUTIVE-LMS SUPPORT salaries in Gurugram, Haryana
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- Holiday Inn ExpressHaryana
- The IT Executive will provide day-to-day technical support to hotel colleagues, maintain system security, troubleshoot technical issues, and ensure compliance…
- Global Education InstituteGurugram, Haryana
- Handle inbound and outbound international voice calls related to technical support and troubleshooting.
- The ideal candidate should have excellent English…
- The British SchoolChanakyapuri, Delhi, Delhi
- Provide functional and technical support for parent and staff portals.
- Ensure the day-to-day reliability and uptime of school applications.
- Magpie PlacementsGurugram, Haryana
- Comprehensive training and onboarding support.
- Customer support: 6 Months (Preferred).
- Technical support: 1 year (Preferred).
- JLLGurugram, Haryana
- Strong communication skills - to be articulate, precise and respectful in written and verbal communication.
- Work on client's automated tool (Service Now) & over…
- View all JLL jobs - Gurugram, Haryana jobs
- Salary Search: Helpdesk Executive salaries in Gurugram, Haryana
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- JLLGurugram, Haryana
- Provide support to other facilities functions as needed.
- Act as the first point of contact for service requests through voice and email support.
- View all JLL jobs - Gurugram, Haryana jobs - Helpdesk Executive jobs in Gurugram, Haryana
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- Genpact India Pvt. Ltd.Gurugram, Haryana
- Excellent communication skills and a proactive, customer-focused approach to support.
- The Application Support Specialist position is responsible for providing…
- Siemens EnergyHaryana
- The Tools and Support team provides the operational and technical foundation for License Management.
- The ability to connect technical consumption data with…
Senior Customer Support Executive
Senior Customer Support Executive
Job details
Full job description
Position: Senior Customer Support Executive
Location: Gurugram
Working Days: 6 (Mon-Fri) (1st and 4th Saturday)
Experience Required: 3-6 years
About the Role
Requirements
What You’ll Do
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Act as the first point of contact for customer support queries via email, chat, or calls.
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Understand customer issues related to product usage, configuration, or workflows and provide accurate resolutions.
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Provide step-by-step guidance to customers to help them use the platform effectively.
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Provide guidance and day-to-day support to junior support team members, helping them resolve customer queries, share best practices, and ensure consistent service quality.
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Troubleshoot issues and escalate complex technical or product-related problems to internal teams when required.
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Track, document, and manage support tickets to ensure timely resolution within defined SLAs.
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Follow up with customers to confirm issue resolution and ensure satisfaction.
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Collaborate with onboarding, product, and engineering teams to share customer feedback and recurring issues.
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Maintain clear documentation of common issues, FAQs, and solutions.
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Support customers during critical usage periods such as payroll cycles, compliance deadlines, or renewals (if applicable).
What We Are Looking For
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3-6 years of experience in customer support, helpdesk, or customer-facing roles (SaaS experience preferred).
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Strong communication skills with the ability to explain concepts clearly to non-technical users, including business owners and HR managers.
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Ability to take ownership of customer support operations while providing guidance and functional support to junior team members whenever required.
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Customer-first mindset with patience and empathy.
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Good problem-solving skills and attention to detail.
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Comfortable working with ticketing tools, CRM systems, and virtual communication platforms.
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Ability to manage multiple customer issues simultaneously and prioritize effectively.
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Willingness to learn product features and adapt to a fast-paced startup environment.