Technical Support Executive jobs in Kerala

Technical Support Executive
Work Experience: 0 - 2 years
Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
• Initiates follow up calls with customers.
• Responding to client IT support requests via chats, calls, and tickets.
• Providing technical support via remote access.
• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.
• Willing to work in rotational shift.
• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
• Good knowledge of working with Windows and MacOS systems.
• Proficient knowledge of computer systems and their peripherals.
• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
• Minimum 6 months voice experience in International Technical Support preferred.
• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

Job Type: Full-time

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Do you have hands-on experience with Windows and macOS operating systems? Yes/No
• Do you have at least 6 months of experience in an international voice process? Yes/No
• Do you have experience handling inbound IT helpdesk or technical support calls? Yes/NO

Work Location: In person