Technical Support Non Voice jobs

About the Role
We’re hiring a Chat Support Executive to help our customers solve technical issues through live chat. You’ll troubleshoot problems in real time, often juggling several conversations at once, and make sure every customer leaves the chat with their issue fixed and a good impression of us. If you write clearly, type fast, and enjoy solving tech problems, this role is for you.

What You’ll Do

• Handle live chat conversations with customers and resolve technical issues quickly and courteously
• Manage multiple chats at the same time without losing accuracy or tone
• Diagnose and fix hardware, software, and network problems through written step-by-step guidance
• Support customers over email when needed
• Log every interaction and resolution accurately in our CRM
• Escalate complex cases to the right internal team
• Hit targets for response time, resolution quality, and customer satisfaction (CSAT)
• Follow company processes and quality standards consistently

What You Bring

• Bachelor’s degree in any field
• 1–2+ years in customer support, ideally chat or non-voice
• Excellent written English with strong grammar and a friendly, professional tone
• Typing speed of [35–40+] WPM with high accuracy
• Strong problem-solving skills and a calm head under pressure
• Basic knowledge of IT, networking, or software
• Willingness to work night shifts and rotational hours
• Working knowledge of MS Office or Google Sheets (CRM or chat tool experience, such as Zendesk, Freshdesk, or Intercom, preferred)

Nice to Have

• International non-voice support experience
• Hindi or other languages
• Experience calming down frustrated customers in writing
• A proactive, team-first attitude

Mandatory Onsite Training – Mumbai
All selected candidates must complete a 6 Weeks in-person training program at our Mumbai office before moving to full work-from-home. Training covers our products, tools, processes, and quality standards, so you’re fully prepared from day one. [Travel and accommodation will be provided / reimbursed / are the candidate’s responsibility.]

What We Offer

• 100% work from home
• Laptop and equipment provided
• Clear learning and career growth path
• Fast-paced, supportive, collaborative team
• [Add any perks: shift allowance, performance bonus, paid leave, health insurance]

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Paid time off
• Work from home

Application Question(s):

• All selected candidates must complete a 6 Weeks in-person training program at our Mumbai office before moving to full work-from-home. Training covers our products, tools, processes, and quality standards, so you’re fully prepared from day one. [Travel and accommodation will be provided / reimbursed / are the candidate’s responsibility.]

Education:

• Bachelor's (Required)

Experience:

• Live chat: 3 years (Required)

Language:

• English (Preferred)

Work Location: Remote