Technical Support Officer jobs in Gurugram, Haryana
- CerebrumX Labs Pvt. Ltd.Gurugram, Haryana
- Previous experience in technical support or a related field is mandatory.
- Assist in creating and updating support documentation to help improve the customer…
- SAEV PRIVATE LIMITEDSouth West District, Delhi
- Receive and log all service calls / complaints from customers in our Solar Care system and track each ticket to closure.
- OnecomGurugram, Haryana
- Clear Communicator: You can demystify jargon and provide advice to non-technical customers.
- Detail-Oriented: You have excellent attention to detail and can…
- AVI-SPLGurugram, Haryana
- Excellent communication skills, with the ability to provide technical guidance to both technical and non-technical users.
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- Static Systems Electronics Private LimitedGurugram, Haryana
- Experience: Freshers with strong technical fundamentals or candidates with up to 1 year of relevant technical support experience.
- Inspirisys SolutionsGurugram, Haryana
- 1–2 years of experience in desktop support.
- Coordinate and follow up with vendors for warranty and support services.
- Inspirisys SolutionsGurugram, Haryana
- 1–2 years of experience in desktop support.
- Coordinate and follow up with vendors for warranty and support services.
- Milestone Technologies, Inc.Gurugram, Haryana
- Participate in ongoing learning opportunities to expand technical and customer support capabilities.
- This role is ideal for individuals looking to build…
- SHLGurugram, Haryana
- Provide prompt technical support to customers through approved communication channels and resolve issues at the first point of contact wherever possible.
- ThiessGurugram, Haryana
- You will provide first-line technical support, manage incidents and service requests, and deliver an exceptional end-user experience.
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- PSY - Global IT SolutionsGurugram, Haryana
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- C-ZentrixGurugram, Haryana
- Responsible to provide technical support to the clients for C-Zentrix products,.
- We are looking for Support Engineer who will be.
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- SOTI Inc.Gurugram, Haryana
- Provide telephone and email based post-sales technical support for our software products.
- Within our technical support department, we have a mixture of cultures…
- Mentor E ServicesGurugram, Haryana
- We're a leading Business Process Outsourcing company specializing in customer support, data management, technical support, and back-office operations for global…
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- Compton Computers Pvt. LtdManesar, Gurugram, Haryana
- When users experience more complex system failures, desktop support engineers leverage their technical expertise to troubleshoot and determine root causes.
- CitiusTech IncHaryana
- Be flexible to support business requirements through rotational shifts, including US business hours and 24x7 support as needed.
Technical Support Specialist
Technical Support Specialist
Job details
Full job description
Position- Technical L2 Support Specialist
Experience: 2-3 years
Joining: Immediately /within 30 days
Work Location: Gurugram, Haryana (Hybrid)/ WFH
Job Type: Full-Time
Shift Time: Flexible with US time overlap
Job Summary:
We are seeking a dedicated and motivated Technical L2 Support Specialist to join our team. The ideal candidate will provide exceptional email and phone support to our US-based customers, ensuring their issues are resolved efficiently and effectively. This role requires excellent communication skills, strong email writing capabilities, and a good command of the English language.
Responsibilities:
- Provide Level 2 support for customers via email and phone, resolving issues related to our products/services.
- Work in overlapping shifts with US time to ensure prompt customer response and support.
- Handle and resolve customer complaints and inquiries in a professional and timely manner.
- Escalate complex issues to higher support levels when necessary, while maintaining ownership until resolution.
- Maintain accurate and detailed records of customer interactions and issue resolutions.
- Assist in creating and updating support documentation to help improve the customer experience.
- Collaborate with internal teams to relay customer feedback and help drive product/service improvements.
Requirements:
- Excellent verbal and written communication skills in English is must.
- Strong email writing skills with the ability to convey information clearly and professionally.
- Customer-focused attitude with the ability to handle inquiries and technical issues calmly and efficiently.
- Willingness to work in overlapping shifts with US time zones.
- Basic understanding of customer service principles and practices.
- Ability to work independently and as part of a team.
- Previous experience in technical support or a related field is mandatory.
- Previous experience in IT industry would be preferred.
Company Details:
CerebrumX is the Connected Car Data Ecosystem company with the objective to democratize the Connected Car Data Ecosystem. It’s proprietary Advanced Deep Learning Platform (ADLP), provides easy to Use Development Interface though open APIs to allow Consumers build their customized business use cases. ADLP is a Trusted and Neutral source of Connected Car Data Augmented with Social, Location, Weather and Mobility data to drive better business decisions in changing ecosystem. ADLP allows to create Enriched Data Market Place of use cases catering to different verticals including Car OEMs, FINTECH, Insurance, City Planners, Media Companies, Car Dealerships, etc. ADLP provides a plug-in to manage and maintain Data Privacy, Anonymization and Consent Management at the source Data to ensure that any personal information is treated based on the user consent. All data in platform is tagged to ensure multi-level access for consumers based on the data provider consent.
Company Website: http://www.cerebrumx.ai
Pay: Up to ₹50,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Work from home
Work Location: Hybrid remote in Gurugram, Haryana