Technical Support jobs in Gurugram, Haryana
- CerebrumX Labs Pvt. Ltd.Gurugram, Haryana
- Previous experience in technical support or a related field is mandatory.
- Assist in creating and updating support documentation to help improve the customer…
- SAEV PRIVATE LIMITEDSouth West District, Delhi
- Receive and log all service calls / complaints from customers in our Solar Care system and track each ticket to closure.
- Cubnet ServicesGurugram, Haryana
- The role involves providing technical assistance and support to customers, troubleshooting technical issues, and ensuring customer satisfaction through…
- Moyo InnovationsGurgaon, Ranchi, Jharkhand
- Technical Troubleshooting, Windows OS, Basic Networking, MS Office & Excellent Communication.
- Benefits:* 5 Days Working, 2 Rotational Week Offs, Rotational…
View similar jobs with this employerPrimeHire SolutionsGurugram, Haryana- Experience: Minimum 6 Months (Technical Support Mandatory).
- ✔ Both-Side Cab Facility Provided by the Company.
- HR Round → SHL Assessment → Operations Round.
View similar jobs with this employerAccentureGurugram, Haryana- Maintain organized documentation, code repositories, and knowledge bases to support both human and Artificial Intelligence system accessibility.
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- Salary Search: Application Support Engineer salaries in Gurugram, Haryana
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- PinnacleUGurugram, Haryana
- Ability to take ownership of customer support operations while providing guidance and functional support to junior team members whenever required.
- AccentureGurugram, Haryana
- Assist in ensuring production systems are available and operating effectively.
- Drive incident and outage resolution while maintaining clear communication.
- PSY - Global IT SolutionsGurugram, Haryana
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Cubnet ServicesGurugram, Haryana
- Experience in customer support or Technical support roles*.
- The role involves providing technical assistance and support to customers, troubleshooting technical…
- C-ZentrixGurugram, Haryana
- Responsible to provide technical support to the clients for C-Zentrix products,.
- We are looking for Support Engineer who will be.
- View all C-Zentrix jobs - Gurugram, Haryana jobs
- Salary Search: Technical Support Engineer salaries in Gurugram, Haryana
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- C-ZentrixGurugram, Haryana
- Responsible to provide technical support to the clients for C-Zentrix products,.
- We are looking for Support Engineer who will be.
- View all C-Zentrix jobs - Gurugram, Haryana jobs
- Salary Search: Technical Support Engineer salaries in Gurugram, Haryana
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View similar jobs with this employerDiksha TechnologiesGurugram, Haryana- 3+ years of proven experience in application support or a similar technical support role.
- Provide operational support by training users and enabling effective…
- Turning Cloud SolutionsGurugram, Haryana
- Provide first-level technical support to internal teams and brand customers.
- Be flexible in handling technical troubleshooting, operational support, and on-…
- LenskartGurugram, Haryana
- 2 to 5 years of IT support experience, preferably in a manufacturing plant.
- Provide technical guidance to employees on system usage, safety, and best practices.
- CARE INFOTECHManesar, Gurugram, Haryana
- Escalate complex technical issues to the appropriate support team.
- Ability to work independently and provide on-site technical support.
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Technical Support Specialist
Technical Support Specialist
Job details
Full job description
Position- Technical L2 Support Specialist
Experience: 2-3 years
Joining: Immediately /within 30 days
Work Location: Gurugram, Haryana (Hybrid)/ WFH
Job Type: Full-Time
Shift Time: Flexible with US time overlap
Job Summary:
We are seeking a dedicated and motivated Technical L2 Support Specialist to join our team. The ideal candidate will provide exceptional email and phone support to our US-based customers, ensuring their issues are resolved efficiently and effectively. This role requires excellent communication skills, strong email writing capabilities, and a good command of the English language.
Responsibilities:
- Provide Level 2 support for customers via email and phone, resolving issues related to our products/services.
- Work in overlapping shifts with US time to ensure prompt customer response and support.
- Handle and resolve customer complaints and inquiries in a professional and timely manner.
- Escalate complex issues to higher support levels when necessary, while maintaining ownership until resolution.
- Maintain accurate and detailed records of customer interactions and issue resolutions.
- Assist in creating and updating support documentation to help improve the customer experience.
- Collaborate with internal teams to relay customer feedback and help drive product/service improvements.
Requirements:
- Excellent verbal and written communication skills in English is must.
- Strong email writing skills with the ability to convey information clearly and professionally.
- Customer-focused attitude with the ability to handle inquiries and technical issues calmly and efficiently.
- Willingness to work in overlapping shifts with US time zones.
- Basic understanding of customer service principles and practices.
- Ability to work independently and as part of a team.
- Previous experience in technical support or a related field is mandatory.
- Previous experience in IT industry would be preferred.
Company Details:
CerebrumX is the Connected Car Data Ecosystem company with the objective to democratize the Connected Car Data Ecosystem. It’s proprietary Advanced Deep Learning Platform (ADLP), provides easy to Use Development Interface though open APIs to allow Consumers build their customized business use cases. ADLP is a Trusted and Neutral source of Connected Car Data Augmented with Social, Location, Weather and Mobility data to drive better business decisions in changing ecosystem. ADLP allows to create Enriched Data Market Place of use cases catering to different verticals including Car OEMs, FINTECH, Insurance, City Planners, Media Companies, Car Dealerships, etc. ADLP provides a plug-in to manage and maintain Data Privacy, Anonymization and Consent Management at the source Data to ensure that any personal information is treated based on the user consent. All data in platform is tagged to ensure multi-level access for consumers based on the data provider consent.
Company Website: http://www.cerebrumx.ai
Pay: Up to ₹50,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Work from home
Work Location: Hybrid remote in Gurugram, Haryana