Technical Support jobs in Hyderabad, Telangana
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- HCLTechHyderabad, Telangana
- To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
- ProctorU Inc.Hyderabad, Telangana
- User Assistance: Respond to user inquiries and provide support via phone, email, or in-person to resolve technical issues promptly.
- EneaHyderabad, TelanganaStart Departments Locations Jobs Employee Log in as employee Candidate Log in to Connect Homepage enea.com Department Support Role Support Engineer Locations…
- KyndrylHyderabad, Telangana
- With your passion for technology, you'll provide world-class support that exceeds customer expectations.
- As Technical Support, you'll perform varying degrees of…
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- ADCI HYD 13 SEZ - H84Hyderabad, Telangana
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
- Seeking a customer-focused IT Support Associate who excels in Windows/…
- ZuddlHyderabad, Telangana
- Prior experience with event platforms or technical support is a plus.
- Identify recurring issues and create playbooks for support standardisation.
- Wipro LimitedHyderabad, Telangana
- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to…
- Cms IT Services Pvt LtdHyderabad, Telangana
- Experience with ticketing tools and IT support processes.
- Diagnose and resolve technical issues within defined SLAs.
- 365 Admin SupportHyderabad, Telangana
- Representative feedback from teams we support in similar engagements.
- Provide on-site and remote troubleshooting for corporate clients under our Computer AMC…
- Infosys LimitedTelangana
- Adept at working in 24x7 support environments ensuring high availability reliability and operational excellence.
- TekFridayHyderabad, Telangana
- Good understanding of application support process and SLA handling.
- Provide application-level support and troubleshooting for production issues.
- WorleyHyderabad, Telangana
- Experience providing in person support to end users, including onboarding, break/fix, and workplace technology support.
- AccentureHyderabad, Telangana
- Monitor and maintain production systems to ensure optimal performance.
- Drive resolution of incidents and outages, ensuring timely communication.
- UnisysHyderabad, Telangana
- We are seeking a Technical Service Desk Analyst L1 to provide first-level technical support to end users by handling IT incidents and service requests.
- UnisysHyderabad, Telangana
- We are seeking a Technical Service Desk Analyst L1 to provide first-level technical support to end users by handling IT incidents and service requests.
- ADCI HYD 20 SEZ - H94Hyderabad, Telangana
- Your role centers on delivering comprehensive technical support to Amazon employees across multiple locations and devices.
- Bachelor's degree or equivalent.
Administrator (Support & Operations)
Job details
Pay information not provided
Fresher
Hyderabad, Telangana
Full job description
Administrator (Support & Operations)
Hyderabad, Telangana
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
2. To provide support for on call escalations and doing root cause analysis of given issue.
3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
4. To independently resolve tickets within agreed SLA of ticket volume and time.
5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
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