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Technical Support Engineer – Solar (Office-Based)
South West District, Delhi
₹35,000 - ₹40,000 a month
Full-time

Job details

₹35,000 - ₹40,000 a month
Health insurance
Full-time
South West District, Delhi

Full job description

  • Receive and log all service calls / complaints from customers in our Solar Care system and track each ticket to closure.
  • Remotely monitor plants on inverter portals (Sungrow, Growatt, Solis, Havells, etc.) — check generation, string voltages/currents, error codes, communication loss.
  • Troubleshoot online with the customer or site electrician: inverter faults, grid over/under voltage, Wi-Fi/dongle issues, net-meter reading queries, low generation.
  • Escalate to the field team with a clear fault diagnosis when a physical visit is needed, and follow up until resolved.
  • Raise warranty claims with inverter/module OEMs and track replacements.
  • Prepare a weekly service report — open tickets, TAT, repeat faults — for management.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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