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Services Support Associate II-Employee Central-Hyderabad
Deloitte
·
3.9
Hyderabad, Telangana
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Full job description

Services Support Associate II, Talent Processes and Business Support — Talent Services—Deloitte Support Services India Private Limited

The Deloitte Talent Services team is an exciting & challenging Talent Operations services team with a strong focus on service excellence and continuous improvement, where we strive to support and exceed expectations for all clients. This role provides operations support to the client, Deloitte Australia and specifically provisions services for the Australian Talent function. This role is responsible for the effective execution of Talent processes, maintenance, and data integrity of core talent data for all employees of DTT Australia

Work you will do

As a Services Support Associate II within Talent Services, you will be responsible for:

  • Administering employee central also called EC (lifecycle and non-lifecycle) transactions, adhering to agreed processing practices and SLA’s
  • Timely management of queries received through the team inbox, the service support tool (ServiceNow), and incoming calls/incidents
  • Preparing contracts for employee change of conditions relating to transfers, promotions, visa, leave of
  • absence, remuneration increase etc
  • Providing first level response to stakeholders around procedure queries
  • Maintaining business process documents in relation to Employee Central/other Talent services sub processes
  • Updating contracts/work rights in HRIS and relevant trackers on real time basis
  • Assisting with the management of personnel files
  • Working as an effective team member, sharing knowledge and assisting coworkers
  • Timely interface with payroll and other support teams to communicate changes and ensure smooth transactions
  • Escalate issues as appropriate to the Talent Services Assistant Manager or EC SME
  • Trouble shooting employee queries and escalating as appropriate
  • Proactive input to Talent Services Assistant Manager/Lead on development of the talent services function
  • Proactively identifying & raising potential issues to the USI Assistant Manager/Lead for discussion with the onshore Talent Operations Manager and lead the team to take the necessary agreed and cascaded actions
  • Assisting with other Talent Services tasks wherever required

Work Location: Hyderabad

Shift Timing - 6 30 AM - 3 30 PM

The team

The “Enterprise Solutions” team at Hyderabad supports the Deloitte organization in Australia with a wide variety of capabilities categorized into skilled based CoE - Talent, Finance, Quality & Risk, Growth, Reporting & Analytics, and IT services.
The “Enterprise Solutions” are divided into sub-teams. Talent services comes under Talent CoE which manages the life cycle and non-lifecycle transactions for the employees of DTT Australia and ensures a seamless employee experience from onboarding until exit.
Our goal is to embed a culture that focus on what is important for DTT Australia and a priority for Deloitte. Such a culture empowers our people and gives them the capacity to act. It also reduces adverse outcomes and helps to cement our reputation for first class service delivery.
Key Skills Required:
  • This role requires high level of attention to detail, taking responsibility for multiple actions and activities within tight deadlines. This role requires the incumbent to maintain strict confidentiality with regard to the process.
  • Team player with a positive attitude, strong verbal and written communication skills, and excellent interpersonal skills.
  • Should possess strong stakeholder skills, with the ability to build relationships at all levels
  • Is able to work under pressure and adaptable to change.
  • Demonstrates integrity and is capable to identify quality issues and suggest controls.
  • Able to exercise own initiative, be proactive and able to recommend appropriate solutions to problems.

Qualifications Required:
  • Graduate or Post Graduate degree with 1 to 2 years of relevant experience preferably in HR Shared Services environment.

Preferred :

  • Technical – Knowledge of SAP Success Factors or other similar HRIS
  • ServiceNow Ticketing tool.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Centre in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: Together makes progress captures what makes Deloitte special. It is a human, memorable expression of how we bring our multi-disciplinary model to our clients, ecosystem alliances, people, and communities to create impact: together. Learn more about Deloitte’s impact on the world.
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 365882

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