Travel Otas jobs

Job Title: Travel Agency Manager

Location: Mumbai (Managing Operations Across India)
Reporting To: Founders / Directors, Journeys Travel

About Journeys Travel

Journeys Travel is a rapidly growing travel management company specializing in Holidays, Flights, Hotels, Visa Services, Corporate Travel, Group Travel, Luxury Travel, and Customized Experiences. We are committed to delivering exceptional travel solutions while maintaining operational excellence, customer satisfaction, and sustainable business growth.

Position Overview

The Travel Agency Manager will be responsible for leading and managing the overall business operations of Journeys Travel from Mumbai while overseeing and guiding the operational team based in Guwahati, Assam.

This is a strategic leadership role responsible for driving revenue growth, operational efficiency, team performance, customer satisfaction, business development, and profitability across all business verticals.

The ideal candidate will possess strong leadership capabilities, excellent commercial acumen, and extensive experience in travel, hospitality, tourism, or service-based industries.

Key Responsibilities

1. Business Leadership & Growth

• Develop and execute business growth strategies to increase revenue, market share, and profitability.
• Identify new business opportunities across leisure, corporate, group, luxury, and international travel segments.
• Establish and maintain strategic partnerships with airlines, hotels, DMCs, OTAs, tourism boards, and corporate clients.
• Drive achievement of monthly, quarterly, and annual sales targets.
• Monitor market trends and competitor activities to identify growth opportunities.

2. Overall Operations Management

• Oversee end-to-end operations across all departments including:
• Holidays
• Flights
• Hotels
• Visa Services
• Corporate Travel
• Accounts Coordination
• Customer Support
• Ensure smooth workflow, process adherence, and service quality across the organization.
• Design and implement SOPs to improve efficiency and customer experience.
• Monitor operational KPIs and drive continuous process improvements.

3. Team Leadership & People Management

• Lead, mentor, and manage the Guwahati-based operations team.
• Build a high-performance culture focused on accountability, ownership, and customer excellence.
• Conduct regular performance reviews and coaching sessions.
• Recruit, train, and develop talent to support organizational growth.
• Establish clear goals, responsibilities, and performance metrics for all departments.

4. Sales & Revenue Management

• Drive overall sales performance across all travel products and services.
• Monitor conversion ratios, lead management, client acquisition, and retention strategies.
• Develop sales plans and growth initiatives to maximize revenue opportunities.
• Ensure effective pricing, negotiation, and profitability management.

5. Customer Experience & Service Excellence

• Ensure delivery of exceptional customer service standards across all touchpoints.
• Handle escalated client concerns and critical service issues.
• Develop strategies to improve customer satisfaction, retention, and referrals.
• Maintain strong relationships with key clients and corporate accounts.

6. Financial & Profitability Management

• Work closely with the finance and accounts team to monitor:
• Revenue performance
• Departmental profitability
• Cost control measures
• Cash flow planning
• Ensure business decisions align with profitability objectives.
• Analyze business reports and implement corrective actions where required.

7. Strategic Planning & Reporting

• Prepare and present business performance reports to management.
• Track KPIs related to sales, operations, customer satisfaction, productivity, and profitability.
• Recommend strategic initiatives to improve business performance.
• Lead implementation of technology and automation initiatives to improve scalability.

Key Performance Indicators (KPIs)

The role will be evaluated based on:

• Revenue Growth
• Profitability Improvement
• Team Productivity
• Customer Satisfaction Scores
• Conversion Ratios
• Client Retention Rates
• Operational Efficiency
• Employee Performance & Retention
• New Business Acquisition
• Process Compliance & Quality Standards

Qualifications

Education (Preferred)

• MBA
• Bachelor's Degree in Business Administration, Travel & Tourism, Hospitality Management, or related field.

Experience

• 7–10 years of leadership experience in Travel Industry.
• Proven experience in managing large teams and multi-functional operations.
• Demonstrated success in business development, revenue growth, and operational management.

Required Skills & Competencies

Leadership

• Team Building & Mentoring
• Decision Making
• Conflict Resolution
• Performance Management

Business & Commercial

• Strategic Planning
• Revenue Management
• Business Development
• Negotiation & Vendor Management

Operational

• Process Optimization
• Quality Management
• Travel Industry Operations
• Project Management

Personal Attributes

• Entrepreneurial Mindset
• Strong Ownership & Accountability
• Excellent Communication Skills
• Analytical & Problem-Solving Ability
• Customer-Centric Approach
• Ability to work independently and drive results

Why Join Journeys Travel?

• Opportunity to lead and shape a growing travel brand.
• Direct involvement in strategic business decisions.
• High ownership and leadership visibility.
• Dynamic and growth-oriented work environment.
• Opportunity to build and scale a high-performing travel organization.

Role Summary

The Travel Agency Manager – Operations & Business Growth will act as the business leader of Journeys Travel, responsible for driving overall growth, profitability, operational excellence, and team performance while ensuring the company continues to deliver exceptional travel experiences and achieve its long-term vision.

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person