“Only apply if you have hands-on experience in US medical billing / insurance verification (calling payers, checking eligibility and benefits, etc.). This role requires experience calling insurance payors. Applications without relevant experience will not be considered.”

About Pocket

Pocket provides faster, more affordable insurance verification for physical therapy clinics. We handle the time-consuming process of verifying patient insurance coverage (which typically takes 1-2 hours per patient), allowing front desk staff to focus on patient care and PTs to focus on treatment.

Role Overview

As an Insurance Verification Specialist, you'll verify patient insurance coverage, confirm authorization requirements, and communicate directly with insurance carriers to ensure accurate, complete benefit information before patient appointments.

Key Responsibilities

Insurance Verification

Conduct U.S. based insurance verification
Verify patient eligibility and PT benefits by contacting insurance carriers
Document coverage details including co-pays, deductibles, out-of-pocket expenses, authorization requirements, and visit limits
Ensure all verifications are completed before scheduled appointments

Authorization Management

Determine if prior authorization is required
Identify requirements for submitting authorizations when needed

Documentation & Compliance

Accurately enter insurance data into internal systems and client EMR platforms
Maintain up-to-date patient records
Record all insurance calls using provided software
Ensure HIPAA compliance and maintain strict confidentiality

Support & Problem Resolution

Serve as primary contact for PT clinic staff regarding insurance questions
Proactively identify and resolve coverage discrepancies
Follow up with insurance carriers to clarify conflicting information

Requirements

Experience

2+ years in insurance verification, medical billing, or related healthcare administration
Working knowledge of U.S. insurance plans, benefits, and medical terminology

Technical Skills

Proficiency with EMR systems and insurance portals
Comfortable with Google Suite and Microsoft Office
Strong data entry skills with exceptional attention to detail

Skills

Excellent written and verbal communication
Strong customer service orientation
Analytical problem-solving abilities
Collaborative team player

Work Requirements

Remote position
Must work weekdays 9 AM - 5 PM U.S. Eastern Time
Reliable internet connection required
Personal computer required
Comfortable with frequent phone communication

Interview Process

Assessment with voice recording
Live skills testing
Behavioral interview

Job Type: Full-time

Pay: ₹350.00 - ₹500.00 per hour

Benefits:

Work from home

Application Question(s):

Do you have hands-on experience in US insurance verification? (Yes / No)
Do you have experience specifically calling US payers to verify eligibility and benefits? (Yes / No)
What are the major types of U.S. insurance plans?
Have you handled eligibility & benefits verification previously? (Yes / No)
List the insurance verification payors you've worked with previously (e.g., Aetna, BCBS, UHC, Cigna)

(Please list all payors)

Work Location: Remote