US Healthcare Kpo jobs

Process Associate - US Healthcare

Location: Mohan Cooperative, New Delhi

Opening: 50

Required Experience: 2 - 5 years

• Role: Back Office - Other
• Industry Type: Analytics / KPO / Research
  
• Department: Customer Success, Service & Operations
  
• Employment Type:Full Time, Permanent
• Role Category: Back Office

Perks and Benefits: Best in industry

Job description

This position ensures that healthcare services are delivered efficiently and meet quality standards while aligning with the organizations policies and regulatory requirements. The role involves reviewing medical records, coordinating care, and working with healthcare providers to manage patient treatment plans in a cost-effective manner.

Key Responsibilities:

1. Utilization Review:

• Evaluate the medical necessity, appropriateness, and efficiency of healthcare services.
• Conduct pre-certification, concurrent, and retrospective reviews of care.
• Ensure compliance with applicable guidelines and regulations.

2. Case Management Coordination:

• Collaborate with healthcare providers, payers, and patients to coordinate care and services.
• Advocate for optimal patient outcomes while managing resource utilization.

3. Documentation and Reporting:

• Maintain accurate and up-to-date records of reviews, authorizations, and patient information.
• Prepare reports on utilization trends, compliance issues, and quality metrics.

4. Policy Compliance:

• Ensure adherence to organizational policies and external regulatory standards.
• Stay updated on industry standards and best practices in utilization management.

5. Patient and Provider Communication:

• Educate patients and providers about treatment options, insurance requirements, and care pathways.
• Resolve disputes related to denied claims or coverage issues.

• Candidates should be open to working in night shift

• No cab