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Job details
Pay information not provided
Full-time
Delhi, Delhi
Full job description
Role - CRM (Customer Relations Manager)
Responsibilities
- Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
- Generates and dispatches service request work orders for completion by vendors.
- Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
- Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.
- Contacts customer for additional information and communicating the resolution or progress of customer complaints.
- Runs, reviews, and distributes various reports as necessary.
- Provides informal assistance such as technical guidance and/or training to co-workers.
Desired Candidate Profile- Good communication skills
- Should have experience in Residential
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