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    • Prepare and maintain meeting minutes, MIS reports, progress reports, outreach trackers, field-visit reports and other operational records.
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    • Proficiency with computers, CRM software, and strong typing skills.
    • Customer Support Agent -English & Bengali.
    • Stay up-to-date with policy and process changes.
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    • Indian Institute of Fashion and Design (IIFD), Kolkata, is an institute dedicated to creative education in Fashion Design, Interior Design, and related design…
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    • Greet and assist walk-in students, parents, and visitors.
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    • Handle walk-in inquiries, phone calls, and online leads professionally.
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    • Interested candidates can attend the walk-in interview with their updated resume..
    • Candidates must be available for a walk-in interview in Kolkata*.
    • Languages Required: Hindi + English – ₹12,000 Salary.
    • * Hindi + Bengali – ₹11,000 Salary.
    • 69 Apc Avenue ,DumDum ,Kolkata - 30( Near purba sati post office) 10 mints walk from dumdum metro station.
    • Candidates must speak good English .
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    • Walk in interviews for Customer Support ( Nonvoice Chat Support ).
    • Freshers are welcome & Graduation not required.
    • Employment Type: Full Time, Permanent.
    • Walk in interviews for Customer Support ( Nonvoice Chat Support ).
    • Candidates must read write and speak English and Bengali both language.
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Consultant | EDUT | Kolkata | Operations, Industry & Domain Solutions | GPS Industry Solution
Deloitte
·
3.9
West Bengal
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Job details

Pay information not provided
West Bengal

Full job description

Location: Imphal, Manipur


The Consultant will be deployed at an MSME Development and Facilitation Office and will provide operational, programme implementation, stakeholder coordination, research and analytical support for strengthening MSME facilitation and service delivery.

Key Responsibilities

  • Support routine administrative and service-delivery activities of the assigned field office.
  • Handle walk-in, telephone, email and digital queries received from MSMEs and other stakeholders.
  • Guide MSMEs on government schemes, registrations, eligibility requirements and documentation.
  • Support beneficiary onboarding, application processing, document verification, application tracking and communication with applicants.
  • Assist in enterprise visits, cluster mapping, industrial surveys and collection of field-level information.
  • Coordinate with State Government departments, District Industries Centres, banks, KVIC, Technology Centres, industry associations, educational institutions and other stakeholders.
  • Support awareness programmes, workshops, outreach campaigns, stakeholder consultations and capacity-building programmes.
  • Prepare and maintain meeting minutes, MIS reports, progress reports, outreach trackers, field-visit reports and other operational records.
  • Support the preparation of IEC material, localized content, success stories, FAQs and simplified scheme guides.
  • Contribute to MSME landscape reports, sectoral assessments, market research and identification of local business opportunities and constraints.
  • Monitor regulatory, labour, environmental, taxation, quality and certification requirements relevant to MSMEs.
  • Support the identification of export opportunities, market linkages, financial requirements and certification needs.
  • Analyse field data, stakeholder feedback, scheme adoption and implementation bottlenecks.
  • Support preparation of policy and programme recommendations based on field-level evidence.
  • Participate in fortnightly, monthly and other review meetings.
  • Undertake other activities assigned by the concerned MSME field office, the Office of the Development Commissioner (MSME) or the Ministry of MSME.

Education- any graduate

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