Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Wipro Ltd. is looking for a Associate L1- UK International Voice for our AVIVA Insurance business.

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Candidate Requirement

Candidate with experience in any of the below vertical may apply: ·

Customer Service- (BFSI/ITES/Aviation/Hospitality) ·
HR Helpdesk or Employee services ·
UK Voice-based support

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Principle Responsibilities: ·

Customer Service through calls ·
Ensure timely and accurate service delivery at defined productivity levels ·
Build client & domain knowledge to be able to deliver a resolution on the first conversation ·
Execute issue /query resolution and ensure proper documentation & follow-up ·
Ensure adherence to Client Service Level Agreements (SLAs) ·
Ensure adhering to resource utilization and schedule adherence targets ·
Adhere to Customer Service floor policies ·
Maintain Internal & Client level delivery quality on calls conversations ·
Identify, share, and support operational improvements ·
Display interpersonal skills in handling day-to-day operations on the floor ·
To strive to create a healthy and fun filled Environment in the team
Comply to data security and business code of conduct standards

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Critical Skills Required: ·

Very Good written & spoken communication skills ·
Should be flexible to work in rotational shifts in 24*5 work environment ·
Proficient in computer usage and Basic knowledge on MS Office ·
Pro-active & Positive Attitude ·
Ability to Work efficiently and effectively in a team ·
Excellent Customer Facing Skills and Ability to build Rapport ·
Ability to escalate issues with a view to bringing about a win-win resolution

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Education Eligibility:

Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Locations and Shifts:

Noida as per the business requirements
UK Shifts – Window 12:00PM-12:00AM for 5 Days a week with 2 fixed offs

Perks and Benefits:

One side Transport facility provided by the organization without any cost (current address must fall in a hiring zone)
Health Insurance at nominal rates facilitated by the organization
Regular Rewards and Recognition programmes
Career mapping and growth
Regular Learning & Development initiatives
Further Education assistance programmes

Mandatory Skills: L&P Policy Acquisition & Servicing .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.