At Datastraw Technologies, we partner with growing D2C brands to help them create meaningful connections with their customers. We focus on delivering seamless customer experiences by ensuring every interaction is handled with care, professionalism, and efficiency. We believe that exceptional customer support is the key to building trust, loyalty, and long-lasting relationships between brands and their customers.

About the Role:

We are looking for someone who is passionate about Customer Support Executive and enjoys engaging with customers and solving their problems. In this role, you will serve as the first point of contact between the brand and its customers of a premium lifestyle brand, assisting them with their queries, orders, and general support needs across voice and chat channels. As a part of the customer support team, you will play a significant role in resolving concerns efficiently, ensuring every customer feels heard and valued, and creating a positive experience for the customer. The ideal candidate for this role is a confident communicator who can combine empathy, professionalism, problem solving skills to provide great support to the customer.

Responsibilities:

Connect with customers through inbound and outbound calls to assist with order-related updates and address their concerns effectively.
Provide support through chat and email channels, ensuring timely responses and a positive customer experience.
Engage with customers across platforms such as WhatsApp, Instagram, Facebook, and other social media channels by responding to their queries and comments.
Keep customer records and interaction details updated and organized within the CRM system.
Work closely with internal teams and logistics partners to resolve customer issues and ensure smooth service delivery.
Handle multiple customer conversations efficiently while maintaining a friendly, professional, and customer-focused approach.

Requirements:

Have at least 6 months of experience in customer service, customer support, or a customer-facing role.
Possess excellent verbal and written communication skills in both English and Hindi, with the ability to connect confidently with customers.
Demonstrate empathy, patience, and professionalism while handling customer queries and resolving issues effectively.
Be comfortable using computers and willing to learn new tools, systems, and CRM platforms quickly.
Have access to a personal laptop and a stable broadband internet connection to support remote working.
Be adaptable and open to working rotational shifts, including weekends and holidays, based on business requirements.
Maintain a positive attitude, a customer-first approach in every interaction, and strong problem-solving skills.

Why Join Us?

Grow your career in a performance-driven environment that values development, learning, and internal growth opportunities.
Gain exposure to fast-growing D2C brands and understand how leading businesses create exceptional customer experiences.
Be part of a supportive and collaborative team where your ideas are valued, your contributions are recognized, and continuous improvement is encouraged.
Work in an environment that promotes skill development, professional growth, and long-term career advancement.

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