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Customer Service Representative

About the company

FitBudd is a fast-paced startup building a SaaS platform for global fitness professionals. Founded by IIT Delhi alumni and funded by marquee investors like Accel and BEENEXT, FitBudd is all set to accelerate growth and capture the ever-expanding fitness market.

Fitbudd is an all-in-one platform that empowers fitness professionals to take their business online in no time. We help personal trainers, nutritionists, yoga teachers, dance instructors, and sports coaches reach new clients, build stronger relationships with their existing ones and promote a healthy lifestyle for everybody.

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Job brief

We are looking for a Customer Service Representative to assist our clients with technical problems when using our products and services.

Chat Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with live chat software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

1. Respond to customer queries in a timely and accurate way, via email or chat

2. Identify customer needs and help customers use specific features

3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

4. Update our internal databases with information about technical issues and useful discussions with customers

5. Monitor customer complaints on social media and reach out to provide assistance

6. Share feature requests and effective workarounds with team members

7. Inform customers about new features and functionalities

8. Follow up with customers to ensure their technical issues are resolved

9. Gather customer feedback and share it with our Product, Sales, and Marketing teams

10. Ability to work in a flexible timezone environment

Requirements and skills

1. Experience as a Customer Support Specialist or similar CS role

2. Familiarity with our industry is a plus

3. Experience using help desk software and remote support tools

4. Understanding of how CRM systems work

5. Excellent communication and problem-solving skills

6. Multi-tasking abilities

7. Patience when handling tough cases

Location:

Head office - Gurgaon; Work location - remote

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Night shift
• US shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• How many years of experience do you have in American market?
• Are you comfortable in night shift?

Experience:

• SaaS: 1 year (Required)

Work Location: Remote

Application Deadline: 31/03/2025