Work From Home jobs in Kochi, Kerala

Job Opening: Customer Service Agent (US Process)

KD Associates Buffalo Inc. is hiring experienced and reliable Customer Service Agents to handle our strong inbound leads and existing customers. We provide services in landscaping, tree services, and home improvement.

This role offers excellent growth opportunities for professionals who want to use their customer service experience, improve their sales skills, and grow with our company.

Job Responsibilities

• Handle inbound and outbound customer calls professionally.
• Make outbound and occasional cold calls to understand customer requirements.
• Qualify and categorize leads based on required services.
• Book appointments for small-scale services and jobs.
• Follow provided scripts and maintain professional communication.
• Prepare and send estimates and invoices.
• Record payments and pending balances.
• Use web and mobile applications for daily operations.
• Follow instructions from Sales Executives and Management.
• Perform other assigned duties as required.

Requirements

Qualification:

• High School qualification is mandatory.

Experience Required:

• Minimum 5 years of International Customer Service experience.
• Minimum 5 years of Sales experience (Required).
• Minimum 5 years of experience handling USA clients (Required).

Skills:

• Excellent English communication skills (Mandatory).
• Strong customer handling and problem-solving skills.
• Proven phone sales and closing ability.
• Ability to communicate professionally with US customers.

Note: This is not a target-based job.

Expectations

• Handle a high volume of inbound and outbound calls.
• Understand customer concerns and provide effective solutions.
• Resolve customer complaints related to services.
• Identify and escalate priority issues to Sales Executives.
• Follow up with customers and support the sales process.
• Continuously improve service knowledge.
• Learn and efficiently use required web and mobile applications.
• Prepare estimates, send invoices, and maintain payment records.

Job Details

Job Type: Full-time
Work Mode: Work From Home
Shift: US Shift
Travel Requirement: None
Salary: ₹15,000 – ₹30,000 per month (Starting)

Application Questions

• Do you have a properly working laptop or PC?
• Are you comfortable working from home?
• Do you have a stable internet connection and power backup?
• How many years of experience do you have in international customer service?
• How many years of sales experience do you have?

Preferred Experience

• Cold Calling: 5 years
• Sales Experience: Minimum 3 years required
• (Applicants without 3–5 years of sales experience may not be considered.)

Language Requirement:
English (Mandatory)

Apply Now

Call/WhatsApp: +1 716 400 4369

Join KD Associates Buffalo Inc. and grow your career with a US-based service team!

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Work from home

Application Question(s):

• YOU NEED TO HAVE MINIMUM 3 - 5 YEARS SALES EXPERIENCE IN ORDER TO BE CONSIDERED FOR THIS ROLE.
• Do you have sales experience in SALES industry?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 3 years (Required)

Work Location: Remote