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Job Post Details

FULL Creative logo

Chat Support - job post

FULL Creative
3.7 out of 5 stars
Bengaluru, KarnatakaHybrid work

Job details

Job type

  • Full-time

Shift and schedule

  • Night shift
  • Rotational shift

Location

Bengaluru, KarnatakaHybrid work

Benefits

Pulled from the full job description

  • Work from home

Full job description

Roles & responsibilities

  • Handle customer queries primarily via web chat.
  • Educate current customers and potential customers on products and services.
  • Should be willing to handle customer escalations and calls when need persists.
  • Achieve the KPI’S and objectives in the cadence set by the team.
  • Building connection/rapport to personalise the chat conversation.
  • Be an active and responsible team member in all aspects of work.


Must have

  • Willing to visit office twice a week (Hybrid Model)
  • 0-1 years of experience in chat or customer facing roles.
  • Exceptional oral and written communication skills.
  • Passion towards amazing customer experience.
  • Excellent typing skills including speed and accuracy.
  • Ability to multitask and manage multiple conversations simultaneously.
  • Willing to work in rotational night shifts.
  • Flexibility to work in night shifts.
  • Good analytical and interpretational skills.
  • Attention to detail.

About us

We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!

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