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    • Customer Service Executives are responsible for maintaining a positive company image by proactively identifying customer needs and delivering solutions in a…
    • View all SOUVIC INFOTECH PRIVATE LIMITED jobs - Cuttack, Odisha jobs - Customer Care Specialist jobs in Cuttack, Odisha
    • Salary Search: Customer Care Executive salaries in Cuttack, Odisha
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    • Stay informed about industry trends, competitive programs, and emerging career opportunities.
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    • Payout: As per company standards and experience.
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    • 8:00 pm-2:30 am (IST) work from home.
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    • Regularly check in with customers to ensure their needs are being met and help them achieve their desired outcomes using our platform.
    • Equipment: A quiet, distraction-free workspace equipped with a reliable computer or smartphone, high-speed internet, and a clear headset.
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Job Post Details

Customer Care Executive
SOUVIC INFOTECH PRIVATE LIMITED
Cuttack, Odisha
•
Remote
₹15,500 - ₹24,500 a month
Freelance, Part-time, Permanent, Fresher, Full-time
Apply now

Job details

₹15,500 - ₹24,500 a month
Paid time off, Cell phone reimbursement, Leave encashment, Internet reimbursement, Work from home, Flexible schedule
Freelance, Part-time, Permanent, Fresher, Full-time
Remote in Cuttack, Odisha

Full job description

Description

A Customer Service Executive plays a pivotal role in ensuring client satisfaction by addressing inquiries, resolving issues, and providing product or service information. This role includes engaging with customers via various communication channels to offer exceptional support and build lasting relationships. Customer Service Executives are responsible for maintaining a positive company image by proactively identifying customer needs and delivering solutions in a timely and effective manner. Key skills for this role include strong communication, problem-solving, and the ability to work collaboratively within a team.

Requirements

- Proven customer service experience or related role.

- Excellent verbal and written communication skills.

- Ability to handle challenging customer interactions gracefully and professionally.

- Strong problem-solving skills and attention to detail.

Responsabilities

- Respond to customer inquiries via phone, email, and live chat promptly and courteously.
- Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and selecting the best solution.
- Process orders, forms, applications, and requests accurately.
- Follow up on customer interactions to ensure their issues have been resolved.

Pay: ₹15,500.00 - ₹24,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Internet reimbursement
  • Leave encashment
  • Paid time off
  • Work from home

Education:

  • Higher Secondary(12th Pass) (Preferred)

Work Location: Remote

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