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Job Post Details
Chat Support Executive
Moula-Ali, Hyderabad, Telangana
₹10,000 - ₹34,000 a month
-
Part-time, Fresher, Full-time
Chat Support Executive
Job details
₹10,000 - ₹34,000 a month
Work from home
Part-time, Fresher, Full-time
Moula-Ali, Hyderabad, Telangana
Full job description
A chat support executive helps customers by answering questions, solving problems, and giving information in real time through online chat or messaging apps.
Role Overview
- Main Goal: Keep customers happy and loyal by fixing issues fast over text.
- Workplace: Offices, contact centers, or remote work from home setups.
Core Responsibilities
- Real-Time Chat: Answer customer questions quickly about products, orders, or accounts.
- Multitasking: Handle multiple chat windows at the same time without losing quality.
- Problem Solving: Troubleshoot issues and guide users step-by-step to a fix.
- Escalation: Send hard problems to higher teams or managers when needed.
- Record Keeping: Write clear notes about each chat in the company system.
- Age criteria 18 to 29 years
Key Skills and Qualifications
- Typing and Writing: Fast typing speed and strong grammar, spelling, and punctuation.
- Communication: Friendly, polite, and clear text tone.
- Empathy: Patience and kindness, even when dealing with upset customers.
Pay: ₹10,000.00 - ₹34,000.00 per month
Work Location: In person
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