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About Etech

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

Company Website: https://www.etechgs.com

Summary: Online Chat Representative Agents help customers to set an appointment with university advisors to get enrolled.

Essential Responsibilities:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of courses offered.
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding new courses and mode of classes.
• Quote prices and encourages customers to apply.
• Enter names, addresses, and reactions of prospects solicited into computer database system.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

We expect you to:

• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats and navigating smoothly between chats
• A professional demeanor with the ability to take ownership of every chat and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
• Qualification Required: Minimum 12th Standard Any Stream / Any Stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills in English can apply.

Pay: ₹25,000.00 - ₹32,000.00 per month

Work Location: In person