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    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Take and engage chats to prospective customers in…
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Job Post Details

Online Chat Representative
Etech Global Services
·
3.3
Gandhinagar, Gujarat
₹25,000 - ₹32,000 a month
Full-time
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Job details

₹25,000 - ₹32,000 a month
Full-time
Gandhinagar, Gujarat

Full job description

About Etech

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

Company Website: https://www.etechgs.com

Summary: Online Chat Representative Agents help customers to set an appointment with university advisors to get enrolled.

Essential Responsibilities:

  • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of courses offered.
  • Respond to multiple inbound chats; gather and verify required information as appropriate.
  • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding new courses and mode of classes.
  • Quote prices and encourages customers to apply.
  • Enter names, addresses, and reactions of prospects solicited into computer database system.
  • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
  • Be flexible in an environment by championing and embracing change.

We expect you to:

  • Be Flexible in working hours which is a must.
  • Comfort with and knowledge of how to use Microsoft Office, email etc.
  • Excellent oral and written communication skills;
  • An unerring attention to detail;
  • The ability to multi-task answering numerous chats and navigating smoothly between chats
  • A professional demeanor with the ability to take ownership of every chat and find a solution for every customer.
  • The ability to think on your feet in a fast-paced environment where messages over chat come fast and furious;
  • Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
  • Qualification Required: Minimum 12th Standard Any Stream / Any Stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills in English can apply.

Pay: ₹25,000.00 - ₹32,000.00 per month

Work Location: In person

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