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    • Experience with ticketing systems and structured support workflows.
    • Respond to and resolve ticketed support requests within defined SLAs.
    • Monitor and maintain the performance of applications; • Troubleshoot and resolve any technical issues or system errors; • Collaborate with developers to…
    • Provide L1/L2 application support and resolve user issues.
    • Experience with application/production support (Microsoft tech stack preferred).
    • Provide technical support for applications and software systems.
    • Knowledge of software applications and troubleshooting techniques.
    • Experience related to MES software support.
    • Connected Manufacturing’s Front-Line Support (FLS) Engineer is a member of the technical support team with an…
    • Experience in application support & troubleshooting.
    • Provide technical support for enterprise applications, addressing user inquiries and resolving issues.
    • Experience in application support or production support environments.
    • Provide production and platform support for cloud-hosted applications and microservices.
    • Ensure adherence to support processes, best practices, and SLA requirements for all application support activities.
    • 2+ years of experience in product support, preferably in a SaaS environment.
    • Experience in building or contributing to a customer support or technical knowledge…
    • We are seeking experienced Application Support Engineers to join our client-facing support team.
    • Act as the primary contact for clients reporting issues related…
    • Research and identify solutions to users’ concerns/issues regarding software applications.
    • Follow up with clients to ensure their applications are fully…
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    • Administer and support SCCM/MECM infrastructure.
    • Troubleshoot deployment and client issues (L3 support).
    • The role covers application packaging and deployment,…
    • Experience in production support and incident management.
    • Maintain accurate incident logs and production support documentation.
    • Knowledge of Lean-IT practices.
    • Ensure adherence to support processes, best practices, and SLA requirements for all application support activities.
    • 1-2+ years of relevant experience as a technical support engineer.
    • Configure operating systems and assist end-users in troubleshooting.

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Job Post Details

Application Support Engineer - job post

Vertech
4.0 out of 5 stars
Pune, Maharashtra
₹12,00,000 - ₹15,00,000 an hour

Job details

Pay

  • ₹12,00,000 - ₹15,00,000 an hour

Shift and schedule

  • Weekend availability
  • Rotational shift

Location

Pune, Maharashtra

Benefits

Pulled from the full job description

  • Work from home
  • Flexible schedule

Full job description

We are seeking a skilled and reliable Application Support Engineer to join our growing 24/7 remote support team. This role is critical in delivering high-quality remote troubleshooting and monitoring support for automation systems, ensuring uptime and performance for clients operating in industries such as solar, manufacturing, and infrastructure.

You will play a hands-on role in managing SCADA, PLC, Ignition, database, and BMS systems, responding to tickets, analyzing alarms, and collaborating with global engineering teams to resolve issues and drive continuous improvement.

Who We Are
At Vertech, not only do we develop world class industrial automation solutions for some of the top US companies, we also strive to be the team of choice for the best and brightest talent. I mean, we call ourselves control freaks for a reason. The passion (and intelligence) our employees have is truly mind-blowing. In turn, we work hard to take care of our own with excellent benefits and pay, personal development, and transparent communication. We also know that you can be great at what you do and still have fun. If that sounds like a good fit, help us bring the next generation of automation solutions to nearly every industry, including manufacturing, food and beverage, renewable energy, water and wastewater and more.
Top Reasons to Work with Us
  • Flexible work schedule with work from home options for numerous roles
  • Weekly communication from management in our internally famous Friday morning meeting
  • Competitive Compensation including a bonus plan
  • A really rad Holiday Party each year
  • A manager that is cool…most of the time, because no one is perfect
  • A path for growth, a great culture, AND MORE

What You Will Be Doing

  • The Integrator is responsible for the following:
  • Provide remote troubleshooting support for SCADA, PLC, Ignition, and related automation systems.
  • Monitor alarms and system health for client infrastructure (e.g., solar, BMS, industrial).
  • Respond to and resolve ticketed support requests within defined SLAs.
  • Participate in a rotational on-call schedule for after-hours, weekend, and holiday coverage.
  • Document all actions in the ticketing system and maintain detailed records of incidents and solutions.
  • Perform root cause analysis and escalate critical issues as needed.
  • Collaborate with project and development teams to implement system improvements based on support findings.
  • Other duties as assigned

What You Need for this Position

  • Hands-on experience with industrial automation systems, preferably in a support or commissioning role.
  • Solid understanding of SCADA platforms, PLC logic, and Ignition software.
  • Familiarity with industrial protocols like Modbus, OPC UA, and related communication architectures.
  • Working knowledge of networking fundamentals and secure remote connectivity.
  • Experience with ticketing systems and structured support workflows.
  • Strong analytical and troubleshooting skills with a methodical approach to problem-solving.
  • Clear and professional client communication skills via email and ticketing systems.
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