How To Highlight Travel Agent Career Skills On A Resume

By Indeed Editorial Team

Published 5 July 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

A travel agent is a professional in the tourism industry who advises their clients on tour packages, makes their bookings and reservations, confirms their tickets and handles their payments. These professionals may often work with travel agencies, transportation and tourism companies or hotels. While hiring for this position, employers may prefer candidates who coherently communicate with clients and boost the sales of the business. In this article, we discuss what travel agent career skills are, explore some steps to highlight them on your resume and review a template and example to help you write a compelling one.

What Are The Travel Agent Career Skills In A Resume?

Here are some travel agent career skills you may include in your resume:

  • Customer service: Excellent customer service skills ensure that a client receives a plan that best suits their needs. These skills include apprising clients of several snags, like flight delays, unexpected cancellations or severe weather conditions that could affect a client's trip.

  • Reading comprehension: Possessing reading comprehension skills means that a travel agent signs clients for the right services that not only suit their needs but are also transparent. Understanding the conditions, cancellation policies and other details related to flight or hotel bookings is an integral part of a travel agent's job.

  • Scheduling: Handling the logistics of their clients' schedules as they travel is an important responsibility of a travel agent. Tracking cancellations, acting as a liaison between clients and vendors, updating itineraries and making last-minute adjustments are some elements of effective scheduling.

  • Negotiation: A good negotiator in this field possesses the ability to advocate for their clients to receive the best deals possible and help them save money on a trip. Travel agents employ negotiation skills to secure affordable rates for their clients, waive different charges and get special accommodations.

  • Sales: To succeed as a travel agent and generate more sales for a business, increasing sales of packages or services plays an important role. These skills help them to sell premium travel packages to their clients along with partnering with hotels, airlines and other travel companies to secure special deals.

  • Money handling: Travel agents process payments via debit cards, credit cards and internet banking to book clients' trips, so knowing how to work with different payment options adds to their productivity. Money handling also helps them process refunds, which requires them to know about the original payment method for the money to be refunded.

Related: 14 Types of Travel And Tourism Jobs (Duties And Salary)

Importance Of Travel Agent Skills On A Resume

When you mention your travel agent skills on your resume, you showcase your strengths and abilities that help hiring managers determine if you are suitable for the position of a travel agent. When you possess these skills, you are capable of remaining organised, managing your time efficiently and boosting the sales of a business. These skills on a resume allow companies to assess the skills that help you to work with many people simultaneously, serve clients efficiently and keep a methodical approach to processing information.

Skills for a travel agent include interpersonal capabilities, technical qualifications and in-depth knowledge of the industry. These skills allow travel agents to plan and coordinate several travel-related activities for their clients. A proficient travel agent delivers impeccable results while making travel arrangements, finding deals and supervising the accounts of their clients.

How To List Travel Agent Career Skills On A Resume

Here are some steps to help you list travel agent skills on your resume:

1. Review the job description

Review the description of the job to determine specific information regarding the chief responsibilities of an open position. This allows you to understand the many requirements of an employer. Look for specific skills and duties that are mentioned in this section. Assess these skills and write a resume that aligns with the job description. Selecting some keywords from the job description and writing them in your resume also makes this document more searchable.

2. Assess your skills

After determining the skills mentioned in the job description, assess the skills you possess and how they relate to what the hiring manager is requesting. If the job description does not mention some skills that you are proficient in, then concentrate on other areas that present you as a reliable and competent candidate for the position. Create a list of travel agent skills and match those to your professional experience.

3. Use examples to show how you use your skills

Once you have selected the skills that align with the job description and best showcase your expertise, highlight them in the resume with the help of examples. Demonstrate how you have employed each one to accomplish varied goals. For instance, instead of stating that you have strong customer service skills, write how you attended phone enquiries promptly and courteously or how your relationship-building skills helped you to boost the business of a company.

4. Include skills in your work experience section

While preparing your resume's work experience section, consider focusing on duties that highlight your travel agent skills. For instance, to describe your customer service skills, you may write about how you interacted with your clients to understand their various travel requirements. To highlight your expertise in negotiation in the work experience section, you may also write about how you pacified upset or outraged clients apart from securing great deals for them.

5. Be honest with yourself

Be honest with yourself and the employer with whom you share your resume. This honesty helps you to not exaggerate your skill set or include technical abilities that you are not familiar with. Write a resume that includes the skills that you genuinely possess to avoid misrepresentation of you as a candidate. Consider pursuing another opportunity if the job description of one does not match your present qualifications.

Related: How To Write A Declaration In A Resume: A Complete Guide

Ways To Show Travel Agent Skills In A Resume

Apart from highlighting the travel agent skills on your resume, there are other ways you may use to demonstrate these skills throughout the document. This involves explaining how you focused on the goals, listened to your clients, stayed organised to complete tasks within deadlines and used emotional intelligence to relate with your clients and team members. Here are some more approaches to help you demonstrate your travel agent skills in a resume:

  • Write a professional summary that briefly describes your years of experience and specifically highlights your people skills.

  • Include some people skills first in the list of your professional skills and then write other skills that help you to achieve targets.

  • With specific examples, show how your proficiency in interpersonal skills helps you to increase the customer base of an enterprise.

  • Highlight the methods with which you negotiate deals for your clients and enhance the repeat customer rate.

  • Describe how your teamwork skills help you to cordially collaborate with your colleagues and motivate them to perform better.

Related: Best Font For Resume: How To Choose Type And Size

Travel Agent Skills On A Resume Template

Below is a template to help you highlight your travel agent skills in the different sections of your resume:

Professional Summary

[Two to three sentences that highlight years of experience, relevant skills, education or certifications and achievements as a professional.]

Work Experience

(For the most recent role, list five experience items. For previous roles, list three.)

[Job Title] | [Employment dates]

[Company Name] | [City], [State]

  • [Job duty]

  • [Job duty]

  • [Job duty]

  • [Job duty]

  • [Job duty]

[Job Title] | [Employment dates]

[Company Name] | [City], [State]

  • [Job duty]

  • [Job duty]

  • [Job duty]


Option 1

[Skill] | [Skill] | [Skill] | [Skill] | [Skill] | [Skill]

Option 2

[Category]: [Skill] | [Skill] | [Skill] | [Skill] | [Skill] | [Skill]
[Category]: [Skill] | [Skill] | [Skill] | [Skill] | [Skill] | [Skill]

Related: Professional Resume Samples To Help You Land A Job

Travel Agent Skills On A Resume Example

Here is an example to help you showcase your travel agent skills in the different sections of your resume:

Professional Summary

Highly motivated travel agent with a record of accomplishments that span over a decade. Disciplined and result-oriented professional with experience in arranging and managing vacations that meet customers' needs. Adept at communicating objectively, solving problems and paying close attention to detail.

Work Experience

Certified travel agent | February 2019–January 2021

DelTravel Agency Limited | New Delhi, India

  • Prepared itineraries for family vacations and business trips

  • Communicated with clients to fully understand their travel requirements

  • Researched travel options and offered the best deals to clients

  • Made sure to accurately register reservations and bookings

  • Participated in travel-related conferences and training sessions

Cruise line travel agent | February 2015–January 2019

DelCruise Explorers Limited | New Delhi, India

  • Assisted clients with flight and other transport bookings

  • Prepared entertaining tours on a cruise ship for clients

  • Evaluated competition to offer the most competitive rates


active listener | customer service | verbal and written communication | vendor management software | attention to detail

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