What Is Employee Communication And Why Is It Important?

Indeed Editorial Team

Updated 20 October 2022

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Effective communication is important for both team and individual success in the workplace. It can help you avoid misunderstandings, build good relationships with your colleagues and establish yourself as a vital team member by being clear in your communication at work. As with any skill, continuous practice can help you improve your communication abilities. In this article, we answer the question, ‘What is employee communication?', outline different types of communication and their importance and offer some tips on how to improve communication in the workplace.

Related: Communication Skills: Definitions And Examples

What Is Employee Communication?

If you are looking to build stronger professional relationships, you may wish to know the answer to the question, 'What is employee communication?' Employee communication is the exchange of information, thoughts and emotions between staff and management. It can take place verbally or electronically via a variety of platforms, including intranets, mobile applications and collaborative tools. Determining which communication method works best for an organisation can be helpful. With good communication, managers can more effectively guide the staff. Effective implementation of an employee communication strategy may make it more successful.

Importance Of Employee Communication

There are a lot of advantages that employee communication can bring to an organisation. Below are some reasons that highlight the importance of employee communication:

Improves engagement

Effective communication leads to better employee engagement. When people have access to the information required to perform well and the ability to provide feedback, they can engage more in their tasks. They may also feel more connected to the organisation and each other.

Improves problem-solving capabilities

Clarity of understanding and pathways to success is more likely when there is good communication. It can also reduce stress and unnecessary conflict. With open and honest employee communication, staff may be better equipped to address issues as they arrive and maintain positive working relationships.

Encourages diversity and inclusion

Diversity and inclusion can bring colleagues from various origins, ideologies and points of view together and unite them in a common goal. Good communication is often a good way to implement diversity and inclusion. This could be in the form of training, meetings or by providing an open platform for discussion. Companies may prosper when everyone feels that their voice and thoughts have value.

Related: 12 Communication Benefits For The Workplace (Plus Tips)

Increases employee satisfaction

Employee communication is much more than just a channel for communicating company news. Effective communication improves the experience of work by instilling a feeling of purpose in everyday tasks. Employees may feel more connected, included and empowered to perform at the highest level when they have access to all of the resources, tools and knowledge to succeed.

Promotes innovation

Effective employee communication can facilitate teamwork and innovation by allowing everybody to voice their ideas and views. This can make people feel valued and enable them to work as a cohesive unit. Teams working closely together and communicating well may create an environment more conducive to new ideas.

Improves departmental coordination

Different departments within a business may depend on each other for success, even if they serve distinct and seemingly disparate functions. Successful departments often use their communication skills to interact with each other to ensure communication and support for business objectives. Companies can prosper when all departments work in harmony together. A department, and therefore the entire organisation, may suffer if isolated from communication and out of step with the others.

Related: How To Overcome Communication Barriers: Benefits And Tips

What Are The Different Types Of Employee Communication?

There are many different ways to communicate. Each method has advantages that are unique in the workplace. As your communication abilities improve, you can discover the right forms of communication for various circumstances. Some of the most commonly described methods of communication are:

Verbal communication

Verbal communication is the exchange of information through spoken language. Verbal communication is necessary for almost all of our daily social interactions, including meetings, presentations and discussions. You can demonstrate your confidence and knowledge of the topic you are discussing with good verbal communication.

Related: Verbal Communication Examples In The Workplace (With Tips)

Nonverbal communication

Nonverbal communication is the exchange of information through cues, such as gestures and facial expressions. These cues can be just as important in effective employee communication as words. Nonverbal cues can reveal the genuine intentions and feelings of others regardless of what they say.

Related: The Ultimate Guide To Non-Verbal Communication Skills

Written communication

Written communication is any form of communication that uses the written word. Written communication is necessary for many different encounters, including letters, emails, presentations and proposals. You can improve your written communication abilities to maintain positive working relationships. For instance, a concise and well-written email could help inform your colleagues how to manage tasks if you are away.

Related: Written Communication Skills: Definitions And Examples

Visual communication

Visual communication is the exchange of ideas through visual media. Photographs, films and charts are a few examples. Visual communication can be effective in communicating information that might otherwise be difficult for others to understand. A presentation, for instance, may help convey data and its importance succinctly while introducing the results of several weeks of research.

What Can You Do To Develop Your Communication Abilities?

You can follow the steps below to enhance your communication skills at work:

Use active listening techniques

Active listening is the ability to pay attention to a speaker, comprehend their message and react appropriately. Active listening entails interacting with the other person in conversation, unlike passive listening, which is essentially hearing without understanding or responding. This type of listening can help you develop trust with members of your team since you may better comprehend their perspectives and facilitate more meaningful dialogues. It can also make collaboration simpler, which can improve the quality of the work you generate.


By having the other person repeat what they said and asking if you understood them correctly, you can make sure your communication is clear. This demonstrates that you are paying attention and trying to grasp what the other person is saying, which can foster camaraderie. Additionally, it provides the person you are talking to the chance to elaborate on what they have said. For instance, if you and a colleague are talking about a proposal, you might paraphrase it as 'What I am hearing is that the existing layout is difficult to read. Is that correct?'

Pose open-ended questions

In many cases, open-ended questions can help you learn much more than a traditional yes-or-no question. If you ask the other person to elaborate on something they have already said, an open-ended question may enable them to reveal new information. If a colleague suggests, for instance, that your weekly meetings could be more effective, you might enquire about what your team could contribute to them.

Related: How To Improve Communication Skills

Demonstrate empathy

Considering the viewpoint of the other person and trying to understand their response to an issue is an effective way to improve communication skills. You may gain their trust and facilitate future team collaboration by demonstrating your concern for their needs. For instance, you can say, 'I am sorry you are having this issue. How can I assist?' or 'That sounds challenging. Can I do anything to help?'

Ask for feedback

Genuine feedback can be another great way to improve. You may want to ask your colleagues what they think of your communication abilities and incorporate their suggestions into your own. Many things could be challenging for you to recognise on your own, but a colleague can quickly call them out and offer suggestions for improvement. Asking for feedback can help you identify your strengths and flaws and work on them.

Reflect on earlier conversations

Another good way to improve your communication skills may be to recall previous conversations. For instance, you might try to recall the main ideas and details of a discussion. This method also demonstrates your memory skills, which can increase the faith of the other person in your talents as a team member.

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