Zoom Vs. Webex: Differences, Business Uses And How To Choose

By Indeed Editorial Team

Updated 4 September 2022

Published 11 May 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Remote working and team collaboration have led to a rise in the use of video conferencing platforms. There are several options for business teams to choose from, but the two most popular ones are Zoom and Webex. Learning about the differences between Zoom and Webex can help you choose the most suitable option for your team's requirements. In this article, we compare the features and offerings of Zoom vs. Webex, discuss how to choose the right video conferencing tool and discuss some popular uses of such platforms.

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What Are Zoom And Webex?

Zoom is a video-conferencing platform by Zoom Video Communications Inc. that enables individual users and business teams to interact online via video. Founded in 2011, the company released Zoom's beta version in August 2012. The platform comes with a variety of features like webinar hosting, group chat, waiting rooms, file sharing and background filters. These features help facilitate meetings and collaboration easily in a remote setting. The user interface and the simplicity of using the tool have made it a preferred choice for individual users and organisations using it for both internal and external communication.

Webex is another video conferencing tool by Cisco. Founded in 1995, Cisco acquired Webex in 2007. As an organisation that has been in existence since the early years of the development of the internet, Webex has a sizeable user base and has built a reputation for reliability and security. Like Zoom, Webex offers similar features like the ability to conduct cloud-based webinars, video call attendee chat and file sharing. Webex has been able to position itself primarily as an enterprise-oriented communications solution. The company also provides in-office hardware products.

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Differences Between Zoom Vs. Webex

Here are some prominent differences between Zoom vs. Webex:

Ease of use and user experience

Ease of use is an important aspect to consider while making the decision to purchase any software solution. It is even more essential for communications tools like Zoom and Webex since the ability to use the platform easily and without any hassle facilitates better interaction and collaboration. Between Zoom and Webex, Zoom has a simpler and cleaner user interface that makes the user experience very smooth. New users can usually learn how to operate the platform without many challenges. The features and interface remain fairly consistent between different devices and screen sizes, which helps improve usability.

While Webex also has an easy interface, new users and people unfamiliar with video conferencing platforms may find it harder to navigate it. Both companies regularly release new versions and upgrades to improve usability and address the challenges that their users encounter.

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When it comes to pricing, both platforms follow a freemium product model. The freemium model means that users can use basic features free of cost but are required to pay for premium features. Zoom and Webex have free versions that offer users fairly similar features. Webex allows users to hold 50-minute meetings with up to 1000 meeting participants. Zoom also allows 1000-strength meetings but with a shorter 40-minute time limit. As for the paid versions of the tool, the lowest pricing plan at Cisco's Webex is the 'Starter' plan at ₹1049 per month (excluding taxes). Zoom offers its lowest-priced 'Pro' plan at ₹13,200 per year.

As video conferencing requirements move to the enterprise level, these platforms offer customised pricing to meet each user's specific requirements. As Webex provides a complete communications solution for enterprises, the pricing is on the higher side as compared to Zoom in the highest pricing plans.

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Modules and traffic bridging features

Zoom offers two software modules that users can use, namely, Zoom Meetings and Zoom Webinars. In contrast, Webex is more feature-packed and has four different modules that include Meeting Center, Event Center, Training Center and even Support Center. Zoom offers chat rooms to divide video traffic into separate groups. Webex provides a more enterprise-aligned solution in the form of their video traffic bridging feature called 'Video Mesh'.

Calling, messaging and recording features

Calling and telephony functionalities are more comprehensive on Webex as compared to Zoom, but Zoom has recently introduced these features as well. Webex, with experience in the tech industry for nearly three decades, provides better security on their platform as compared to Zoom. As a webinar hosting platform, Webex offers more administration features like attendance and attention indicator tools that give the host of the meeting more insights about their attendees. Zoom, in contrast, offers the ease of setting up webinars quickly and conducting them without any complex features.

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Customer support

Webex offers flexible multi-tier support depending upon the particular requirements of the customer. Zoom offers the same only in their business plans. Zoom also gives users the option to sign up for additional support depending on their plan, if they require it.


Both tools allow users to stream to popular video streaming sites like Youtube and Facebook and provide the functionality to link to commonly used scheduling tools like Google Calendar or Outlook and popular professional software like Microsoft Office 365. Zoom seems to offer more integrations as users can pair the functionalities on the platform with nearly 1000+ tools through Zapier integration. These include CRM tools like Salesforce, Marketo or Hubspot and scheduling software like Calendly or Eventbrite.

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How To Choose Between Zoom And Webex?

Here are a few considerations that can help decide while choosing between Zoom and Webex:

Assess team requirements

A thorough assessment of your team's unique requirements is the first step when choosing a suitable video conferencing solution. This would include evaluating the team's general tech-savviness and determining how quickly they can learn using a tool. Other factors may include the team size or other special features. Having a clear idea about how the video conferencing tool can help facilitate remote communication and help the team achieve its objectives can help select the right platform.

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Decide on the expected audio and video quality requirements

Since the two platforms offer different levels of audio and video quality, it is essential to check if there might be any situation that would require enhanced quality of sound. For example, if your team has to give client presentations or conduct creative brainstorming sessions, ensure that the solution offers high-quality video and audio options. Similarly, if your team has to organise a public conference or webinar and stream the video meeting to multiple platforms, having clear audio and sharp video may be necessary.

Look for additional features that your team may require

If you expect long meetings or may benefit from meeting scheduling for team members in different time zones, check if your choice of platform offers these features. While selecting the right platform and plan, one thing to remember is to verify if you get access to features like video recording, telephonic integration, and unlimited duration. Similarly, if you expect your team might require the company's customer support services, make sure you check its availability in your plan.

With all these factors, it is essential to also consider pricing and budget constraints. Depending on the budget, you can choose the right platform and pricing plan which offers the maximum number of useful features and collaboration support.

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7 Uses Of Video Conferencing Tools For Business Teams

Here are some uses of video conferencing tools such as Zoom and Webex for business teams:

  1. Conducting webinars: Video conferencing tools allow teams to conduct webinars and virtual conferences and host members remotely. Several video conferencing tools offer the capability to host up to 10,000 attendees at a time.

  2. Hosting remote team meetings: Remote team meetings are possible due to video conferencing tools that facilitate easy communication for members in different locations and time zones.

  3. Screen sharing: Screen sharing can help make meetings more interactive and engaging by visualising ideas and concepts.

  4. Live collaboration: Video conferencing makes it easy for teams to ideate and collaborate easily in a remote setting.

  5. Sharing common team assets and files: Video conferencing tools also allow users to send files and documents using the platform, making it easier to share assets and information quickly.

  6. Live streaming: Business organisations can conduct public events by leveraging the streaming feature offered by popular conferencing tools. This helps easily share any meeting with a wider audience through video platforms like Youtube and Facebook.

  7. Video interviewing: Teams can conduct virtual interviews with job applicants and candidates and save time and resources using these platforms.

Related: Tips From a Recruiter: Mastering the Virtual Interview

Please note that none of the companies, institutions or organisations mentioned in this article are associated with Indeed.

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