Careers in Hotel Management: Skills, Jobs and Salaries
By Indeed Editorial Team
Updated 29 November 2022
Published 4 October 2021
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
The hospitality industry offers a variety of career paths for professionals who are skilful at interacting and serving customers to provide comfort. Within this vast industry, hotel management is one commonly chosen career path that involves ensuring the well-being of a hotel and its visitors. If you want to make a career in hotel management, it is important to know about the career opportunities, salaries and skills needed in this industry. In this article, we will explore the career options in hotel management, discuss the skills needed and take a look at the average salaries for popular hospitality jobs.
Is a career in hotel management a good option?
A career in hotel management is a good long-term career path owing to the potential growth and salary prospects. You may be working at the front desk, in the food and beverages department, as an accountant or security professional. Either way, consistent performance and satisfied customers leaving you good reviews can help you progress quickly. Satisfied customers may also reward you with small or large tips throughout your hotel management career.
Since hotel management professionals are a part of several aspects of successfully running a hospitality business, they learn about different aspects of the industry. These include sales, customer service, marketing and other hospitality-specific attributes such as food production and culinary skills. Moreover, as you gain more experience and get accustomed to communicating and collaborating with different departments, you can also consider starting your own hospitality service.
What are the career options in hotel management?
The career options in hotel management depend on the industry and the job role you take up. Here are the common industries that usually hire hotel management professionals:
small and large scale hotel chains
tourist attractions in the form of parks, museums and zoos
food and beverage restaurants
cruise ship management for cooking, music, bartending and housekeeping
caterers for cabin services in airlines
front office professional in corporate enterprises
hospitality services in the armed forces
casinos and clubs
While these are the different types of companies to work in, there are diverse job positions available in the industry. You could work as a management executive, head chef, outdoor maintenance head, special requests manager or hygiene professional.
Tips for building a career in hotel management
As a hotel management professional, you have to ensure customer satisfaction. Remember, customer satisfaction is not only limited to timely service but also includes discounts, smooth check-in and check-out, attention to detail, honouring requests and creating a warm experience. Here are some additional tips that may positively impact your hotel management career goals:
Develop flexibility and problem-solving skills
As a hotel manager, many random and untimely situations call for immediate action on behalf of the service provider. It could be an electrical malfunction in a bathroom during an event day or a culinary disaster while serving a party of over a hundred guests. Be flexible with your resources and show empathy to your customers in such situations. Also, ensure to multitask and work on resolving the problem while you calm the customer. Have a willingness to adapt to the bad situation momentarily and an action-oriented mindset to bring the situation back to normalcy.
Hospitality professionals need perfect grooming for their job every day. Apart from your clothing and facial hair, you have to speak to customers clearly, confidently and in a warm manner. Further on, always be a respectful speaker and an even better listener. Address your clients with a Mister or Miss at all times and put their requests on your priority list. Always follow-up for enquiries by visitors and maintain a smile. Your presentability can make you more approachable and visitors are more likely to like the service offered to them. You can improve your soft skills and communication with regular practice and training.
Foster teamwork skills
Since all departments in hotels work in sync to some extent, you may work with teams of hundreds of coworkers. Be willing to stay updated with their schedules, even if it's regarding an upcoming leave or a double shift. When teams in hotels work in synchronisation, all operations naturally run more efficiently and the customers are happy. Inform your team of any important customers' requests or special instructions given by the manager. Your ability to work in a team and collaborate with others is crucial for success in the hospitality sector.
Get involved in varied operations
The best way to understand the diversity in the hotel management industry is to get involved with departments outside of your immediate role. Learn about the different processes and customer services in the hotel and build connections within the industry. Thus, if you intend to shift departments or start your business tomorrow, you have a comprehensive understanding of the entire industry rather than knowing about limited roles.
Increase cultural awareness
This skill is a bonus personality trait for any hotel management professional. It gives you the opportunity to greet visitors in a manner that makes them feel at home. Additionally, having cultural awareness and sensitivity enables you to offer wishes on special occasions and induce the element of happiness and cultural pride in the customer. Therefore, knowledge about diverse cultures, languages and countries is a valuable trait in the hotel management profession.
What is the salary of hotel management professionals?
The salary for hotel management professionals varies based on the job role and experience. Here are some typical job roles, their respective salaries and primary duties of hospitality professionals:
National Average Salary: ₹12,927 per month
Primary Responsibilities: As a front desk manager, you interact with visitors and conduct check-in and check-out for guests. You may also get the option for added commission-based pay, depending on your ability to convince a customer for an upgrade. Additionally, you have to supervise the support staff, create reports for management authorities and manage customer data.
National Average Salary: ₹16,802 per month
Primary Responsibilities: Chefs need to showcase exemplary knowledge of the culinary industry. They may have to work with several cuisines and prepare for dish modifications in the case of customer demands. They must have significant knowledge about the ingredients, kitchen workflows and equipment. Most importantly, they inspect food quality, train kitchen staff and are aware of food regulations.
National Average Salary: ₹16,843 per month
Primary Responsibilities: Although similar to a front desk manager, guest service agents also need to cater to the visitor's needs. For instance, they may be responsible for managing administrative duties and greeting the guests to offer a welcoming experience. Similarly, they may help make reservations, arrange tours and transportation or suggest tourist experiences. Remember, these professionals are responsible for making the guests have an enjoyable stay and this makes them essential for higher client retention rates.
National Average Salary: ₹16,266 per month
Primary Responsibilities: As a sales executive, you have to conduct surveys amongst a targeted audience and identify prospects who are looking for hotels, halls or restaurants. You also set up meetings to analyse the customer's requirements and put forth suggestions that convince them. Therefore, good communication and persuasion skills, alongside expertise in the hotel industry, are essential to excel in this role.
National Average Salary: ₹28,859 per month
Primary Responsibilities: Catering managers guide, direct and manage the catering team to ensure quality food delivery, presentation and service. They also know how to sources the best ingredients and cook food at scale for mass gatherings. Catering managers coordinate and manage all food-related operations, whether it is food preparation, catering to the food and beverage requirements for an event or ensuring they meet the quality standards.
National Average Salary: ₹16,471 per month
Primary Responsibilities: These hotel management professionals look after the hygiene standards of guest rooms. They also hire and train staff to prepare rooms before the check-in and after check-out. They also ensure the stocking of adequate guest supplies, regulate housekeeping schedules, and deal with inventory management. The housekeeping staff is also responsible for notifying their team of any needs for required repairs, disposal of trash, restocking linens and assisting guests with in-room services.
Salary figures reflect data listed on Indeed Salaries at time of writing. Salaries may vary depending on the hiring organisation and a candidate's experience, academic background and location.
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