How To Become A Flight Attendant (Job Outlook And FAQs)

By Indeed Editorial Team

Published 5 July 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Flight attendants assist passengers on commercial and private aeroplanes. These professionals perform various tasks that begin before the flight takes off until each passenger safely reaches the destination. If you are planning your career as a flight attendant, understanding this role can help you make an informed decision. In this article, we discuss how to become a flight attendant, understand their primary duties and responsibilities, explore their key skills, discuss their average salary information and answer some frequently asked questions related to the profession.

How To Become A Flight Attendant

Knowing how to become a flight attendant can help you prepare well for this role. Here are the steps you can follow to become a flight attendant:

1. Pursue a related diploma course

After finishing your senior secondary (10+2), you can pursue a diploma or certification programme to become a flight attendant. Some of the certification courses you can consider are aviation management and hospitality, aviation customer service and flight attendants' certificate programme. You can consider diploma courses in cabin crew or flight attendant training or hospitality and travel management.

2. Consider completing a bachelor's degree

Having a bachelor's degree is often not mandatory to become a flight attendant, but many employers may prefer it. To improve your knowledge and communication abilities, you can consider pursuing a bachelor's degree in language, hospitality, communication or public relations. A degree in a foreign language can also allow you to work with international airlines. Also, if you think of changing your career later, having a degree can help with other career options in the aviation industry or outside.

3. Develop essential soft skills

Try getting some experience in the customer service job roles during your education. You can apply for a part-time or full-time role as a receptionist, server or customer relationship executive. Apart from having a degree and relevant work experience, possessing the relevant soft skills can help you get noticed during interviews. While gaining work experience, you can develop skills like communication and interaction, customer service, patience, professionalism and adaptability, which are essential to the flight attendant role.

4. Prepare a resume

When you have adequate skills and experience to apply for a flight attendant job, create a resume. Try to keep your resume simple and elegant. Before preparing your resume, read the job description thoroughly to understand what the employer is looking for in a candidate. Create your resume, highlighting your experience and skills as per the job description. You can add your past work experiences, describing how you used your skills to serve passengers in one or two lines.

Related: Professional Resume Samples To Help You Land A Job

5. Apply for a job at an airline

Search for job openings for flight attendant positions and customise your resume and cover letter for the airline you are applying to before submitting your application. When deciding on which airlines to apply to, consider the ones that serve locations you would prefer to live in or visit. You can also check what schedules they offer to ensure it is compatible with your lifestyle and preferences.

Related: What Is An Air Hostess? (Duties, Skills And Career Advice)

Key Skills For A Flight Attendant

Here are some essential skills a flight attendant requires to perform their job effectively:

Customer service skills

Customer service skills are the behaviours you apply while interacting with a customer. Flight attendants' roles include welcoming, serving and assisting many several passengers and airline customers during their workday. They require the skill to interact with people in a friendly manner like any other customer service role.

Related: 15 Necessary Customer Service Skills And How To Develop Them


If an emergency occurs, it is imperative for flight attendants to stay calm. Passengers might look to flight attendants for guidance and assistance during an emergency. It is important for them to be patient and take timely actions and decisions in these instances. This skill also involves situation handling and problem-solving to manage passengers in emergencies.

Attention to detail

It is crucial that flight attendants perform each part of their job with close attention to detail, especially for safety-related procedures. They also monitor the passengers for any suspicious behaviour and this requires paying attention to anything that might seem out of the ordinary. This skill can also help flight attendants understand customer behaviours and help serve them better.


There are limited resources available during a flight and an emergency may require flight attendants to be adaptable and resourceful. It is important for flight attendants to act judiciously in any situation that might arise during a flight. The environment on a flight may not be as comfortable and crew members may also change after every flight. Being adaptable to such changes can help flight attendants perform their job effectively.

Related: 20 People Skills To Use In The Workplace And Include On A Resume

What Is The Average Salary Of A Flight Attendant?

The national average salary of a flight attendant is ₹48,500 per month. Various factors, including educational qualifications, employers and flight durations can influence the salary. Seniority and experience are also some significant factors in deciding a flight attendant's salary. Developing your skills and gaining more experience can help you get a higher salary.

What Are The industry And Career Outlook For Flight Attendants?

The aviation industry has been a lucrative option for professionals owing to job benefits like a relatively higher remuneration and travel opportunities. With a dedicated government programme focusing on expanding air connectivity and air traffic set to increase in the future, the industry can offer employment opportunities to many people. However, despite increasing automation, customer service is likely to remain an essential part of an airline's operation.

The airline business is capital intensive and highly competitive. In recent decades India has witnessed many mergers, acquisitions and closure of many airlines. Some airlines have also halted operations owing to fiscal challenges. It is important to stay updated with industry news and follow reports on company mergers or acquisitions that may impact future or existing roles. As the skills of a flight attendant are easily transferable to many customer service roles in different industries, it is advisable to develop a range of soft and technical skills.

Frequently Asked Questions About Flight Attendant Career

Here are answers to some FAQs related to the flight attendant job:

What qualifications do you require for becoming a flight attendant?

The minimum qualification required is 10+2, but having an educational degree may not be enough to become a flight attendant. Politeness, attention to detail, professionalism and outstanding customer service can be equally important for the role of a flight attendant. Some airlines may also ask for a hospitality degree or an aviation-related certification.

Read more: How To Become A Pilot In India: A Step-By-Step Guide

What are the top training institutes for becoming flight attendants?

Following are some of the most popular institutes offering courses and training programmes helpful for becoming a flight attendant:

  • Frankfinn Institute of Air Hostess Training

  • Indira Gandhi Institute of Aeronautics (IGIA)

  • International Air Transport Association (IATA)

  • iFly by Indigo

  • Universal Aviation Academy

What are some common flight attendant training courses and their cost?

Following are some common courses along with their duration and cost as of April 2022:

  • Frankfinn Certification Course in Aviation, Hospitality and Travel Management: Frankfinn Institute of Air Hostess Training offers this 11-month certification course available to all students with a 10+2 or equivalent exam. The approximate cost for this course is ₹1,50,000 to ₹2,00,000.

  • Airline Cabin Crew Training: IATA offers this distance learning course which takes 45-60 hours to complete and candidates get 12 months to complete the course and exam. The cost for this course is between ₹33,000 and ₹38,000.

  • Frankfinn Advanced Certificate Course in Aviation and Hospitality Services: Frankfinn Institute of Air Hostess Training offers this 11-month advance certificate course for graduate students. The approximate cost for this course is ₹1,50,000 to ₹2,00,000.

  • Diploma in Cabin Crew Services and Hospitality Management: IGIA offers this one-year diploma course which is available to all students with a 10+2 or equivalent certification. The approximate cost for this course is ₹1,60,000.

What to do if the airline you work for closes or merges with another company?

In case of a merger and acquisition, you may get an option to continue your job in the same or different role. Organisations often find considerable operational staff redundant after mergers. If you lose your job due to such reasons or the closure of the airline, you can look for a similar job with another airline or a job in a different industry where you can apply your skills and learning. With the experience of a flight attendant, you can find many jobs in hotels, real estate or customer service that match your skills.

What perks do flight attendants enjoy?

Flight attendants enjoy various perks and job benefits. Some airlines offer free or discounted flight tickets to employees and their relatives. As a flight attendant, you also usually get free accommodation in hotels, cab services and quality medical facilities. You also get a significant chance to develop your personality, build networks and visit many cities.

Salary figures reflect data listed on Indeed Salaries at time of writing. Salaries may vary depending on the hiring organisation and a candidate's experience, academic background and location.

Please note that none of the companies, institutions or organisations mentioned in this article are associated with Indeed.

Explore more articles