How to Get Jobs at the Airport: All You Need to Know

By Indeed Editorial Team

Updated 31 January 2023

Published 18 October 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

The aviation industry has been growing steadily and provides job opportunities to millions worldwide. While the roles of pilots and flight attendants are the most visible in this sector, there are many other jobs within the airport that are vital for its operation. Knowing more about varied roles and jobs in an airport can help you choose the right career path for you. In this article, we look at a few different jobs available at the airport, discuss their benefits and explore how you can get one.

How to get a job in the airport

Follow these steps to get a job at the airport:

1. Learn about different roles and their eligibility criteria

The first step in the process is to look for a role that suits your abilities and personality. For example, for a check-in agent, a warm presence and good communication are ideal traits. While applying for a security staff position, sharp senses and intuitiveness are typical qualities.

Finding out the eligibility criteria for the job is the next step. For ground staff jobs, the minimum requirement is 10+2 (High School Certificate), and if you have diploma courses in related fields, you may get preference. For specialised positions, like an air traffic controller, the criteria are usually more advanced.

2. Get essential certifications and skills and update your resume

Next, obtain the essential educational qualifications and apply for the required certifications for the job. You can improve your chances by cultivating skills that complement your job. Improve your communication, problem-solving and management skills.

Prepare an impressive resume that highlights your strengths, skills and achievements. Be sure to follow the right format and industry best practices while creating your resume. Ensure that there are no errors, all the information is correct and, if possible, run it through friends and colleagues to seek their feedback on how to make improvements.

Related: How To Make a Resume (With Examples)

3. Refer to reliable sources of employment-related information

Refer to the official Airports Authority of India (AAI) website, airlines, job search portals and newspapers to find relevant and reliable job opportunities. Get in touch with people who are already working near or inside the airport to understand the hiring process. Be sure to check the credibility of private recruitment agencies that offer extremely lucrative jobs with minimal salaries. The incidence of fraud and forgery in this industry tend to be higher. Thus, be sure to verify the authenticity of the employer and other information before pursuing employment opportunities.

4. Apply for jobs and clear interviews

Apply for suitable jobs with a customised cover letter and your resume. Prepare for the interview by going through some commonly asked questions and seek guidance from experienced professionals in the industry. Also, enhance your knowledge of industry-specific concepts and events. Remember to answer all questions calmly and confidently.

Related: How To Prepare for a Job Interview

Benefits of working at an airport

Here are a few benefits of having a job at the airport:

  • Choose between several well-paying jobs. Airports have various job profiles with a lot of scope for career growth and earning a high salary. Many of these are steady jobs that provide job security to employees.

  • Secure your future with life insurance and similar benefits. Most airports and airlines provide employees with life insurance, health insurance, and dental insurance. Similarly, employers offer maternity leaves, paid medical leaves, and retirement benefits as well.

  • Get a pick and drop facility to and from your workplace. In most airports, employees have the benefit of pick and drop services. This is particularly true for large international airports that require a large number of employees to work in shifts.

  • Enjoy discounts and other offers inside the airports and on flights. Airport and airline employees may get discounted tickets and special deals on food, shopping and other services inside the airport.

Jobs available for you at the airport

Here are some prominent airport jobs that you can consider:

1. Airport manager

National average salary: ₹55,650 per month

Primary duties: The role of the airport manager is to oversee airport operations and ensure smooth operations. The airport manager makes sure that everyone at the airport is secure and assists the public, airline officials, and other airport administrators. They are also responsible for mitigating circumstantial issues planning budgets and overseeing repairs.

2. Passenger assistant

National average salary: ₹43,210 per month

Primary duties: Passenger assistants handle responsibilities related to customer service. These include check-ins, assisting passengers with the boarding process, checking and weighing the luggage, and ensuring passenger safety. They may also assist passengers who require help to navigate the airport.

3. Passenger service agents

National average salary: ₹36,275 per month

Primary duties: Passenger service agents take care of administrative procedures for the passengers. Their duties involve issuing tickets, checking- in passengers, and luggage handling. They also make various announcements and help passengers navigate the airport better. The job requires excellent communication skills, patience, and the ability to defuse escalations.

4. Security officer

National average salary: ₹32,140 per month

Primary duties: Airport security is a crucial department and ensures the safety of the airport personnel, passengers and the airport. The role of a security officer at the airport involves tending to every potential security threat. The security staff handles staff checking, baggage screening, and other security procedures at the airport.

5. Catering staff

National average salary: ₹1,10,323 per month

Primary duties: Any decisions regarding the food and beverages, such as setting the menu, inventory administration, quality assurance, storage, fall under the domain of the catering staff. Ensuring food quality and transportation are also the responsibilities of the catering staff. The job requires making sure that the food reaching the passengers is up to the set standards.

6. Air-traffic controller

National average salary: ₹79,700 per month

Primary duties: It is a highly demanding job and entails tracking planes on the ground and in the air. They provide instructions to the pilots and helping them manoeuvre the aircraft safely on the runway and en route, especially in case of poor weather and crowded runway. They ensure that flights take off and land as per schedule.

7. Pilot

National average salary: ₹3,90,650 per month

Primary duties: The pilot flies the aircraft and ensures that passengers and in-flight cargo reach their destinations safely. Aeroplane pilots communicate with the air-traffic controller while taking off and during the flight for navigating and landing the plane safely. A pilot needs to have excellent flying skills, good communication and focus.

8. Flight attendants

National average salary: ₹28,795 per month

Primary duties: The cabin crew covers a range of responsibilities. These include welcoming the passengers, properly seating them, providing them with snacks and beverages, conducting periodic cabin checks and restocking supplies. The cabin crew ensures passengers are comfortable and well-tended during the flight.

Frequently asked questions in airport job interviews

Here are some of the most commonly asked questions in airport job interviews and how you can answer them:

1. Do you have any previous experience in this job?

Interviewers can ask this question early on in the interview. If you have any relevant previous experience working at an airport, mention it. If you do not have any relevant experience, tell the interviewers so. Listing irrelevant experiences or inflating your professional record is not advisable.

Example: "Yes, I have some experience in customer care. I was a customer care representative at XYZ city airport for three years."

2. What is your greatest strength?

Interviewers ask this question often. The best way to answer is to honestly and list strengths that relate to the airport job for which you are applying. For example, to be a good customer care representative, good communications skills are an asset. Physical and mental agility is an essential quality when applying for a security job. You can list multiple strengths if the interviewer allows.

Example: "One of my biggest strengths is that I can take on high-pressure situations with a calm and focused mind. I love to be active and have had martial arts training and I currently hold a brown belt."

Read more: "What Are Your Strengths and Weaknesses?"

3. What are your biggest weaknesses?

Everyone has some weaknesses that they continually work on. While answering this question, avoid being vague. Avoid giving a non-answer answer like, 'my weakness is that I work very hard'. Be mindful while answering and always pair your answer with a plan of improvement.

Example: "If I have a problem at work, I usually handle it myself. But, I have realised that with help from others, I can improve my efficiency and it is less stressful. I am working on this at present, and now I am much more open to receiving help to solve challenges."

Read more: What Are Your Greatest Weaknesses?

Salary figures reflect data listed on Indeed Salaries at the time of writing. Salaries may vary depending on the hiring organisation and a candidate's experience, academic background and location.

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