60 Bank Teller Interview Questions (With Sample Answers)
Updated 5 February 2023
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As the primary point of contact between a bank and its customers, the job of a bank teller requires both banking knowledge and customer service skills. When interviewing for such a job, you can expect a variety of questions that test your skills and financial expertise. Learning to answer these questions persuasively showcases your abilities and increases your probability of success in an interview. In this article, we list general, background and in-depth bank teller interview questions, and share sample answers to some additional questions to help you impress a hiring manager.
Related: What Does A Bank Teller Do? (With Skills And Salary)
19 General Bank Teller Interview Questions
These 19 bank teller interview questions enable the interviewer to learn more about your past and your motivation for pursuing this career path:
Have you ever held a position at a bank?
What motivated you to start working in the banking sector?
Why do you want a job as a bank teller?
What banking products do you use, and why?
Do you feel comfortable handling substantial sums of money? How do you ensure accuracy?
Are you able to work both on your own and in a group?
Why do you want to work in a public-facing role?
What parts of this job do you like best? Which elements are the most difficult for you?
What skills and attributes do you believe a bank teller requires?
What do you consider to be your best and worst qualities?
Why do you want to work for our bank?
What trends do you expect to see in this industry over the next decade?
What differentiates you from other candidates?
How well do you handle repetitive tasks?
How do you maintain your motivation and energy levels?
Where do you see yourself in five years professionally?
How does this job fit into your long-term professional objectives?
What are your salary expectations?
Do you have any questions about our bank or the role?
Related: What Are Bank Teller Skills? (Definition And Examples)
18 Questions About Experience And Background
To learn more about your educational background and professional experience, the interviewer may ask the following career-specific questions:
Describe your professional experience in the banking industry.
What bank teller qualifications do you hold? Tell me about your training or certifications in finance.
What skills do you have that qualify you for this position?
Do you have any experience with computers or other financial technology?
Describe your familiarity with bank teller and financial management software.
Describe your strongest interpersonal skills.
Can you give an example of a time when you provided excellent customer service?
How do you organise your priorities at work?
Do you have experience in a fast-paced environment?
What are your methods for resolving conflicts?
What methods do you employ to guarantee client satisfaction?
What strategies do you employ to handle difficult or rude customers?
What would you do if you discovered a colleague stealing?
What method do you employ to foster productive working relationships?
What duties did you have in your former position? Why do you intend to leave?
What would your previous colleagues and employers say about you?
How would your former bank's devoted customers describe you as a teller?
Do you have the flexibility to adjust to various settings?
Related: How To Get A Bank Job: A Complete Guide
20 In-Depth Questions
When applying for a job as a bank teller, an interviewer may ask the following role-specific questions to assess your familiarity with, or approach to, a range of work-related scenarios:
Have you ever encountered a challenging financial transaction? Share an example.
Have you ever educated consumers on complicated banking terms?
When serving numerous clients during peak service hours, how do you remain organised?
Do you recognise the significance of security and confidentiality protocols?
If you spot a discrepancy in someone's account, what protocol do you follow?
What techniques do you employ to confirm the legitimacy of cash or cheques? Have you ever come across a counterfeit cheque?
What do you do if you believe someone is committing fraud?
How can you get to know a recurring customer?
How might you persuade a potential client to use this bank?
Describe a time when you were effective at upselling a banking service or product.
If a client criticised a recent rule change that makes your bank's depository procedure more time-consuming, how would you make sure they comprehend how the change improves the security of their accounts?
What would you do if you were not sure how to respond to a client's query or if it was outside your area of expertise?
Have you ever assisted a customer in using the bank's website? What steps do you take to ensure you are familiar with the features of online banking so you can assist customers?
If a customer wants to withdraw a sizeable sum of money but the bank has not received its cash inventory due to transportation delays, what course of action do you take?
How would you respond if a client complained that the service was too slow?
If a customer claims the bank charged them a fee in error but you find out that they have overdrawn their account, how would you respond?
What do you do if your manager instructs you to complete a task in a specific manner but you know of a better method?
Have you ever trained new bank tellers? If so, how do you help them adjust to their new position?
What is your approach to handling mistakes in your work? Give an example.
Share an occasion when you noticed a way to improve the bank's procedures.
Related: How To Become A Bank Manager: A Complete Guide
3 Interview Questions With Sample Answers
For a successful interview, it is critical to comprehend the interviewer's motivations for asking specific questions and what they are looking for in an answer. Consider the following sample questions and responses when preparing for a bank teller interview:
1. What qualities do you believe make an excellent bank teller?
This is an indirect way of asking about your best qualities as a bank teller. By qualities, the interviewer most likely means the soft skills and personal traits that make you capable for the job. Focus on your professional integrity, customer service and interpersonal skills. The interviewer may want to test whether you realise the importance of these qualities and have knowledge of other personal attributes the job requires.
Example: "I believe it is necessary for a bank teller to possess strong interpersonal and customer service skills. As they represent the bank and assist customers with their transactions, they also require adequate banking and financial knowledge. A good bank teller can handle all types of customers and maintain a cordial relationship with them. They also have integrity and a sense of confidentiality when dealing with customer transactions and handling large amounts of cash."
Related: Bank Teller Resume Templates And Example (With Tips)
2. Describe a moral conundrum you encountered at your previous job. How did you respond?
With this question, the interviewer wants to learn about your integrity and morality. You can discuss experiences in your previous job as a bank teller or in any other role. It is useful if your example includes money handling or another major responsibility. Make sure your answer reassures the interviewer about your trustworthiness.
Example: "During my time as a cashier at a luxury boutique store, a customer mistakenly overpaid for a product by a substantial margin. My co-cashier and I noticed the error after the customer left. My colleague suggested we split the amount among ourselves. Even though I was going through some financial difficulty, I made the right response and denied my colleague's offer. Instead, I notified the boutique owner and the customer. As a teller, I recognise the importance of being ethical in a role that involves handling money."
Related: What Is Ethical Behaviour? (With Importance And Examples)
3. How would you pitch a new product that the bank is launching when a client is making a regular deposit into their account?
A financial institution prospers when its customers avail themselves of the many products it offers. For example, a customer who already has a bank account with the company might later apply for a credit card. This question assesses how interested you are in learning more about various banking products. It is crucial to demonstrate that you are confident and comfortable marketing different financial items to customers.
Example: "If a customer came to deposit money into their savings account, I would take a quick look at their transactions and suggest a suitable new product or offer based on their history. For instance, if they make a lot of large transactions, I would suggest that they use our credit card service for its impressive discounts. If they are saving up for retirement, I might suggest they use our savings plan. Marketing banking products becomes easier with time as I get to know recurring customers."
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