37 Business Analyst Interview Questions And Example Answers
By Indeed Editorial Team
Updated 14 September 2022 | Published 6 June 2021
Updated 14 September 2022
Published 6 June 2021
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
A business analyst is responsible for evaluating the business requirements of a company and recommending the appropriate technological solutions to facilitate these requirements. As a business analyst, you require to employ various technical skills and undertake project management and quality testing. When appearing for a business analyst interview, it may help to have information about the commonly asked interview questions beforehand.
In this article, we review the most commonly asked business analyst interview questions and look at some example answers to help you prepare for your upcoming job interview.
General Business Analyst Interview Questions
Here are some general interview questions that you are likely to encounter when you go for an interview for a business analyst position:
What made you decide to become a business analyst?
What are your educational qualifications?
What makes you the right fit for the business analyst position with our company?
What are some of the core competencies that a business analyst is required to have?
Tell us about project deliverables.
What steps do you take to stay updated on the latest business trends?
Explain the different stages of a business project.
What is a requirement? Explain the differences between requirements and needs.
What do you know about business modelling?
What is Gap Analysis? Explain the different types.
Technical Interview Questions For Business Analysts
When you attend a business analyst job interview, you may be asked the following technical questions:
As a business analyst, which are some of the technical and non-technical tools you are required to use regularly?
Explain the importance of a flowchart in business analysis.
What do you know about SRS? Explain its main elements.
What do you know about UML? What is it used for?
What do you know about BRD? Differentiate between BRD and SRS.
What is BPMN? List the categories in BPMN.
What is your experience in using Kano Analysis? List its key areas.
What is black box testing?
What do you know about RUP Methodology?
What is a spring burndown chart used for?
Role-Specific Interview Questions For Business Analysts
The following role-specific interview questions are commonly asked during business analyst job interviews:
In your opinion, how does process design help business analysts?
Explain the advantages of business process modelling.
What are some of the top business analysis techniques?
As a business analyst, what are some of the project documents that you are required to complete?
As a business analyst, what are some of the agile metrics that you use?
What steps do you take to avoid scope creep?
Explain requirement elicitation.
What do you know about benchmarking?
What do you know about Pareto Analysis?
What do you know about FMEA?
In-Depth Business Analyst Interview Questions And Sample Answers
You would benefit from reviewing these business analyst interview questions and referring to the example answers for practicing your responses ahead of your job interview:
1. Did you ever require to work with a difficult stakeholder? How did you deal with the situation?
This is a commonly asked interview question that helps the interviewer assess how skilled you are in communication, negotiation and problem-solving. Business analysts often require to collaborate with various personalities in different job positions, influence them, resolve issues and make crucial business decisions. You can use the Situation, Task, Action and Result (STAR) method to form your response.
Example: "Yes, in my line of work, I have occasionally come across stakeholders that you might term as difficult. As these types of situations demand a positive collaboration, I make a point of meeting with them personally to build an individual relationship with them. I listen closely to what they say and try to understand their current business process, their problem areas and their motivation. I also try to find commonalities that we can explore."
2. Explain what you understand by project life cycle. List the models you can use.
The interviewer may ask this question to test your knowledge of project management. As a business analyst, you are required to know how to handle the different workflow processes of a project.
Example: "A project life cycle is a framework that covers the entire lifespan of the project and maps its different phases and key decision points. Having a project life cycle makes it convenient for business analysts to understand the scope of the project and also makes the project work goals more manageable. There are different project life cycle models that you can use, such as the Iterative Model, Waterfall Model, Agile Model, Spiral Model and V-shaped Model. You can select which one to use as per your project type and its scope and limitations."
3. How do you use personas in user-centred design methodology?
The purpose of asking this question during job interviews is generally to gauge your research skills. To make successful business recommendations, business analysts require to research users and understand what they want. Often, in place of real users, it is more convenient to test designs by creating fictitious personas, putting them in different scenarios and making a note of their behaviours.
Example: "The user-centred design methodology is concerned with first understanding users and their preferences and finding the right design solutions to enhance the user experience. To use personas successfully for the purpose, it is essential to pay attention to people's needs, consider things from different perspectives, learn from mistakes and improve continually. By clearly understanding users and how their environments impact their behaviours, you can make adjustments and incorporate their requirements in the design."
4. What do you know about analytical reporting?
In your response to this often-asked interview question, you can define analytical reporting briefly and explain some of its advantages.
Example: "Analytical reporting involves collecting and analysing qualitative and quantitative business data and creating useful recommendations. The information helps you review your business strategy and take evidence-based decisions for improving it."
5. What do you know about CaaS?
Given how crucial good communication is for helping businesses to grow, business analysts require to know about CaaS. You can respond to this interview question by briefly explaining what CaaS is and how it works.
Example: "CaaS, which is short for Communication as a Service, is a cloud-based solution that delivers Voice over IP (VoIP), Instant Messaging (IM) and video conferencing services to ensure economical communication. As the CaaS vendor provides the necessary software and hardware, the customer only has to pay for the service. The CaaS application platforms are scalable, making it convenient to get updates and introduce new features. Additionally, as the data centres are geographically dispersed, there are fewer risks of service disruptions."
6. In the business analysis process, what is the use of a Kanban Tool?
Business analysts often require to use visualisation tools to make improvements in the project workflow. In your response to this interview question, you can explain what a Kanban Tool is, its use and its benefits.
Example: "A Kanban Tool is a visualisation tool that you can use in the business analysis process to get a visual overview of your work processes and current work status. It can also help you share information, communicate with colleagues and clients and collaborate on projects from any location in real-time."
7. As a business analyst, what steps do you usually take to complete a work project?
Interviewers often ask this question to assess your capability for project management. Your response is required to include how you plan your work strategy and collaborate with your team.
Example: "Each project requires a customised approach, but there are some fundamental steps that we can use across the board to see things to their successful completion. To give an example, I talk with the stakeholders, understand their expectations and the project objectives and create a management plan outlining all the project requirements during the initial planning stage. I also detail the work breakdown plan, listing the work steps we would take, the timelines for work completion and the deliverables.
I would list the technical solutions we require to implement with the help of the IT team and the documentation we might require to create to help end-users. When the project starts, I would keep track of daily, weekly and monthly goals to ensure we complete the work on the target day and I would also consider the steps we can take to improve the work process. I would also get regular feedback from my colleagues and the stakeholders."
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