7 Common Desktop Support Interview Questions (With Answers)

By Indeed Editorial Team

Updated 12 November 2022 | Published 8 November 2021

Updated 12 November 2022

Published 8 November 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Working in desktop support requires patience, technical skills and excellent communication skills to enhance a user's experience. When appearing for an interview for a desktop support job, ensure that you communicate within your ability to troubleshoot and show strong interpersonal skills. The interview process is not very different from other job interviews. It can include a brief introduction about yourself, your professional expertise and your reasons for pursuing the job role. In this article, we discuss some commonly asked desktop support interview questions along with potential answers that can help you prepare better for your job interview.

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7 Common Desktop Support Interview Questions

An interviewer can ask you a mix of general and specific questions when you appear for a desktop support job interview. The key to excel in these interviews lies in your confidence and the way you express your answers, as it allows the interviewer to get an idea of your personality and determine if you would be a strong fit for the role. Another key factor is your technical expertise and relevant proof confirming your previous professional experience, as it positions you as a committed and skillful employee.

The following is a list of 7 commonly asked desktop support interview questions:

1. Tell me about yourself

The first question that an interviewer can ask you is your introduction, which may include your name, hobbies, interests and why you want to work as a desktop support professional at a particular company. Hiring managers often ask you to assess your relevant professional and academic qualifications and decide if you are skilled in contributing to the role.

You can answer this question by introducing yourself briefly, including your name and any previous educational qualifications that make you eligible for a desktop support position. You can then describe your current role and responsibilities and personal features that help you stand out as a candidate. Try being specific while answering questions. For example, you can tell the recruiter how your desktop support skills helped resolve a problem at your current organisation. This way, you can also demonstrate your problem-solving and interpersonal skills.

Example: "I work as an IT support employee for a tech startup where my primary job role is to handle network issues and ensure that all computers in the department stay connected to the company intranet and internet. I completed my degree in computer engineering and I am a qualified Microsoft certified network engineer. I also have certifications from Oracle and Cisco.

Using my technical knowledge and expertise. I have worked as desktop support at a five-star restaurant for over five years and I currently work in an insurance company where I handle network security and fix all network-related issues to ensure the smooth functioning of its systems. I understand you are looking for someone with good technical skills and sound interpersonal skills to perform everyday tasks with ease. I am a flexible person who can work night shifts to ensure all employees have a smooth working experience every morning and use my skills to ensure effective functioning of the organisation."

Related: Self-Introduction In Interview For Experienced Candidates

2. Why did you choose a career in desktop support?

Recruiters want to understand your deeper reasons and meaning behind choosing desktop support as your profession. This question aims to understand whether the attractive compensation plan motivated your decision or a genuine desire to help fix computer issues.

As a candidate, this question provides you with an opportunity to express your interest and knowledge of the industry with honesty. While money may be a motivating factor, highlight other aspects of the role, such as troubleshooting or fixing program codes, that influenced your decision to pursue a career in desktop support.

Example: "I chose a career in technical support to pursue my love for computers and problem-solving. I believe technical knowledge can be impactful for a client's businesses and company operations. So this job opportunity can provide me with a platform to do what I love most while making customers' personal and professional lives easier."

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3. Why are you interested in our company?

This question aims to address your interests in working with a specific company and recruiters ask this to analyse your sincerity and commitment towards their company over others. Show the hiring managers you understand and care about the company's vision, mission and objectives and how you can help it achieve its organisational goals.

You can answer by talking about a specific reason that made you apply for the job position, whether it was a particular company initiative, company culture or an employee development programme. While you can share about your experience working in other companies, make sure you state why this company can provide you with a better growth opportunity and how you can help them scale their business.

Example: "I applied to your company because you are actively working towards preserving the environment by using environment-friendly technology and your computer systems contribute to reducing the carbon footprint in the state. Working with your company can give me a greater purpose and meaning while performing my daily duties of fixing system errors to help the organisation's employees."

4. What is your troubleshooting process?

This is another commonly asked desktop support interview question, as your job involves helping employees solve their everyday IT and system problems. Your answer is required to reflect the common desktop problems that users face and the standard process you follow to identify and fix them quickly.

You can share your troubleshooting process by answering how you identify a desktop problem, your process of diagnosing the issue and your strategies to fix it using the most effective solution. You can highlight how your troubleshooting process is flexible and adaptable in many situations to let the recruiters know your abilities to solve problems in different scenarios.

Example: "First, I collect as much informational data about the problem as possible. This allows me to identify if it is a system issue or a network issue. Depending on my analysis, I devise strategies and start fixing the problems from the basics. If a problem persists, I use advanced technological tools and software to identify deeper issues and perform rigorous tests to fix the problem from its root cause. Using this process, I have been able to fix desktop issues to date successfully."

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5. How do you start the OS in safe mode?

This technical question allows you to express your understanding of the Windows operating system (OS). Normally, you can explain the answer verbally, but your recruiter may ask you to show the process or write the steps on a piece of paper. Ensure that you write the complete answer in sequential steps. If you know many ways of starting the OS in safe mode, list all those in your answer.

Example: "To boot a system in safe mode, firstly close all the programs and then perform a reboot. When the OS starts up, press the F8 function key multiple times until the desktop screen shows several booting options. Use your keyboard to move the cursor to the safe mode in Windows and then press enter. This would start your windows in safe mode."

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6. Briefly describe your understanding of the NTLDR error

This is another commonly asked technical question that aims to test your knowledge of computer networks. As a desktop support professional, you may already know about NTLDR, which is vital for loading the system OS. The NTLDR error pops up whenever a file is missing from the OS. You can answer this question by sharing your expertise in resolving this issue by copying the NTLDR file from the OS CD with the recruiter.

In your answer, consider elaborating on your understanding of the error and its effect on a computer's operations before outlining the strategies to resolve the issue.

Example: "The NTLDR error shows up when the network loader file is missing in the operating system. First, to resolve this issue, I would install a new version of the file on the system and then carry out a reboot."

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7. Which is more important between technical knowledge and interpersonal skills?

A successful job role requires both technical expertise and getting along well with one's colleagues. To answer this question, describe the importance of both types of skills for a desktop support job and how they can boost your efficiency and productivity.

While answering, you can prioritise technical knowledge considering your job but give importance to interpersonal skills as well because being able to reassure someone after their system crashed right before an important project submission is a desirable trait and can increase your chances of getting hired.

Example: "I believe both skills are equally important to delivering a satisfactory customer experience. Having the requisite technical skills to solve people's desktop problems in a timely and efficient way can help maintain productivity in the office environment. Interpersonal skills are the basis of any successful business relationship. So, having both skills in the required capacity can help a professional perform their daily duties smoothly."

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Please note that none of the companies, institutions or organisations mentioned in this article are associated with Indeed.

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