9 Medical Billing Interview Questions With Sample Answers

Indeed Editorial Team

Updated 8 December 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Medical billing clerks play a crucial role in hospitals and medical centres. They organise and store sensitive medical information about patients, process payments, handle insurance-related processes and maintain a record of payments in the system. To become a medical billing clerk, it is important to be familiar with billing systems, medical laws and insurance policies. In this article, we outline some commonly asked medical billing interview questions, explain how to answer them and share sample answers to help you prepare for your next interview.

Commonly Asked Medical Billing Interview Questions

Interviewers may ask medical billing interview questions to know about your experience, skills and knowledge related to this role. Preparing for some commonly asked questions can help improve your chances of success. Here are some medical billing interview questions with their sample answers:

1. In which medical departments do you have billing experience?

There are numerous specialities within the medical field such as ENT, dentistry, paediatrics, cardiology and oncology. Different treatments require basic knowledge and understanding of certain medical concepts so that you can do your job proficiently and generate accurate billing records. Explain your specialisation and professional experience while answering this question.

Example answer: "In my previous role as a medical billing clerk at a dental clinic, I was handling the billing of various dental procedures such as root canals, extractions, fillings and some cosmetic procedures such as teeth whitening. I have comprehensive knowledge about all common dental treatments and procedures and their insurance processes. I also maintained patient files, medical records and contact database."

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2. What medical records software have you used in the past?

Medical centres and hospitals use enterprise software for various billing and filing activities, such as maintaining and updating patient records, submitting claims and automating clinical workflows. When the interviewer asks this question, you can mention the software you have used in your previous role and describe some details regarding its functionality. You can also talk about any training or certifications that you have completed and display a willingness to learn new systems.

Example answer: "At the physiotherapy clinic where I worked, we used Practo, which provides a complete solution including managing patient appointments, billing and invoicing and managing claims. Practo was very easy to use and helped us manage patient records and access them instantly. I am a quick learner and can learn any new software or application."

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3. Can you describe the process of medical billing?

Medical billing can be a complex task and involves meticulous recording and tracking of patients' data, their admission and discharge formalities, treatment methods, payments and insurance claims. So it is crucial that the medical biller is thoroughly familiar with the process, steps and details of the billing process to avoid errors and disputes. When the interviewer asks this question, you can describe the process you are familiar with and explain how you maintain accuracy in billing.

Example answer: "The first step in medical billing is getting the right patient information, such as their name, contact information and other details. We follow this up with the charge entries according to the speciality, payment of postings and reconciliation of payments. In some cases, we may receive a rejection or denial. Then, we make the required changes and re-bill accordingly. I always follow up with the accounting department to verify the receivables and ensure that no payments are missing."

4. What are the common challenges you may face in medical billing?

Through this question, the hiring manager wants to know if you are aware of the challenges associated with this role and are well-equipped to handle them. Here you can mention some of the common challenges that billing professionals encounter. You may also talk about a challenge you experienced in the past and how you resolved it.

Example answer: "Many problems can occur during the medical billing process. The most common ones are lack of proper supporting documentation, incomplete claims, incorrect coding, difficulty communicating with patients, missed billing for the services being rendered and untimely follow-up with balance claims. When I started working in my previous role, there was a long list of insurance claims that nobody had addressed. I took it upon myself to prioritise these accounts according to the elapsed time and amount due. I cleared the dues of over 80 patients in a month."

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5. Do you hold any certifications in billing and accounting?

Medical billing involves handling sensitive data and billing information on a daily basis. This requires the medical billing professional to be well-acquainted with accounting best practices to avoid errors. You can answer this question by mentioning your educational qualifications and training alongside highlighting your administrative, accounting and mathematical skills. Usually, prior experience of billing in a medical establishment is helpful when applying for such roles.

Example answer: "Yes, I have a bachelor's degree in accounting and finance. I have also completed a short-term course for billing and accounting after college. During this course, I gained experience in several billing, data management, and data processing tools. In my last role, we also received data security and cybersecurity training."

Related: What Is An Accountant? Types And Career Advice

6. Why do you want to become a medical biller?

Medical billing and coding can be a tedious task, as it involves managing a lot of data and following up on several payments. The recruiter may want to know why you like being a medical biller and your motivation for becoming one. The answer to this can be subjective. You can share a relevant and authentic reason to explain why you chose to become a medical biller. Remember that there are no right or wrong answers to this question.

Example answer: "After completing my graduation, I wanted to work in an industry that makes a real difference in the lives of people. Because I only had finance and accounting skills, I started looking for roles in the administrative and accounts departments of medical organisations. In my first job, I found that many patients and their families were having problems understanding the complex procedures and processes in the medical industry. While working with the family of one such patient, I decided to continue working as a medical biller."

7. When you get rejected or unpaid claims, how do you manage them?

Hospitals and medical establishments often encounter rejected or unpaid claims, which can affect their revenues. This can happen for various reasons, including incomplete documentation or incorrect information provided to the insurance company. Time is critical in such cases, and if the medical biller actively fixes the issues and follows up, they can resolve such issues. While answering this question, explain how you prevent such situations and ensure timely processing of claims.

Example answer: "The working of any medical establishment can get affected when claims get rejected or remain unpaid. I believe the most important thing is to prevent delays in such cases. The longer a claim remains unsettled, the higher is the chance of its rejection. If I ever encounter such a situation, I immediately fix the errors and re-submit the claim on a priority basis."

8. Have you faced any challenges with patient collections in the past?

Collecting payments who have suffered through major health issues may require a lot of tact and compassion. It is important to understand their perspective and remain sympathetic to them, while also ensuring that they are making the payments on time so that the hospital administration can continue to offer their services.

Example answer: "I understand that it is important to ensure that patients pay on time, but sometimes it can be difficult for certain patients to make payments in a timely manner. In my experience as a medical biller, I have noticed that being patient and trying to understand the problem or difficulty in paying up can help resolve the matter. Depending on the company policy, we can offer a discount and recover the dues in smaller instalments. This approach has helped me recover any pending amounts most of the time."

9. Explain how your previous medical experience can help you in this role.

Some people become medical billers after being in direct patient care roles, and this experience can be helpful in many ways. If you have this previous experience, use this question to highlight those skills and the ways you plan to apply them in a medical biller role. Consider listing an example of a situation in which your knowledge can be an advantage.

Example answer: "As a former medical assistant, I am familiar with documenting diagnoses, tests and procedures, and I have a lot of experience working directly with patients. My knowledge of note-taking can help me better understand the physician's notes on patient records, allowing me to more accurately create claims."

Please note that none of the companies, institutions or organisations mentioned in this article are associated with Indeed.


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