49 Patient Care Coordinator Interview Questions (Plus Tips)
By Indeed Editorial Team
Published 4 July 2022
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
Patient care coordinators, also known as care coordinators, are health care professionals who advocate for patients and ensure they receive the best medical support possible. If you enjoy working with people and organising services, this job may be ideal for you. Preparing for an interview can help you secure employment in this field. In this article, we review 49 patient care coordinator interview questions and provide some example answers to aid you in practising.
General Patient Care Coordinator Interview Questions
Here are some general patient care coordinator interview questions you might encounter:
Tell me about yourself.
Why did you apply for this role?
What interests you about this company?
What is your greatest strength?
What is your most prominent weakness?
How would you describe yourself in one word or phrase?
What motivates you to excel?
What is the best way to solve problems?
What is the key to collaborating with others effectively?
What moment are you most proud of in your professional career?
Tell me about a time when you overcame a challenge.
Tell me about a time when you took initiative.
Where do you see yourself in five years?
How does this job match your career aims?
Why did you leave your last job?
Questions About Experience And Background
These questions about experience and background are common in patient care coordinator interviews:
What makes you passionate about patient care coordination?
What do you like least about patient care coordination?
What qualities do excellent patient care coordinators have?
Tell me about your experience advocating for patients.
What is the best strategy for improving a patient's access to health care?
Tell me about a problem you have encountered in coordinating health care for a patient and describe how you resolved it.
How do you approach resolving a conflict between a health care provider and a patient?
Tell me about a time you practised empathy with a patient.
Tell me about your experience with patient coordination software.
How would you handle feeling stressed while at work?
How extensive is your experience in the health care field?
Tell me about a time you disagreed with a physician's orders or approach and discuss how you handled it.
How many patients have you managed at one time?
Tell me about a time you set a goal and achieved the goal.
What is the best way to educate a patient about their health care options?
Here are some common in-depth questions an interviewer may ask you:
What made you decide to pursue a job as a patient coordinator?
Describe your process of getting to know a patient and their needs.
What are the largest obstacles a patient care coordinator may encounter?
Tell me about your professional credentials.
Tell me about a time you had to adjust your care plan based on the request of a patient or family member.
What do you do if a patient and their family disagree about what type of health care to pursue?
How do you measure the success of your patient care plans?
What is the key to building positive, lasting relationships with patients?
What principle do you believe guides your work in this field?
How comfortable do you feel seeking input from others and collaborating on patient care?
How often do you think health care employees may review files to ensure they comply with national and state regulations?
What are the most important responsibilities a patient care coordinator has?
How do you keep updated on emerging trends and data in the field?
How have your listening skills helped in a patient's care before?
Do you feel challenged at work? Why or why not?
Related: How To Prepare For A Job Interview
Interview Questions With Sample Answers
Review these typical interview questions with sample answers to prepare for your own interview with an employer or hiring manager:
1. How do you prioritise your time at work?
Patient care coordinators often have a lot of responsibilities at work, including educating patients, answering phone calls and emails, scheduling procedures and coordinating communication between the patient and members of their health care team. A hiring manager may ask about your prioritisation methods and time management skills to make sure you are able to perform all your job duties.
Example: "I prioritise my time at work by using daily to-do lists and time-blocking my calendar so I can easily identify where I might have more time in my day for additional tasks. I start my day by addressing any patient concerns or communications from physicians, then I may perform billing tasks so I can contact the insurance companies earlier in the day. Every day is different, so I frequently reevaluate my schedule to rearrange my responsibilities as needed."
Related: How To Crack A Job Interview
2. Explain the importance of effective communication in your role as a patient care coordinator.
As a patient care coordinator, one of your main responsibilities is to communicate with doctors, facility staff and patients. It is important to have communication skills that allow you to be effective in your correspondence, whether you are communicating verbally or through email and other online messaging platforms.
Example: "Effective communication is important because, in this role, I speak with patients, family members and physicians. I know that to help coordinate care and get our patients the best treatment possible is everyone's goal. One way to make sure that happens is through communication. It is important that patients feel like our doctors and staff are listening and feel comfortable in their treatment plan. Effective communication with insurance companies is also important to ensure billing records are accurate."
3. How does your greatest talent enable you to succeed as a patient care coordinator?
There may be certain attributes an employer is looking for from their new hire. An interviewer may ask you this question to learn about your talents directly from you. This can help them understand what you find most valuable in this role and how you have used your skills in your previous positions to contribute to excellent patient care. Think about the strengths you actually possess and describe how you have used one of these skills to succeed as a patient care expert.
Example: "One of my greatest strengths is empathy. I genuinely care about my job and the impact I can have on patients who may need help with anything, from getting insurance estimates to receiving educational materials about a certain procedure they are anticipating. I know that each patient is unique, with different needs, and I show them I care by listening, asking questions and regularly providing updates."
4. What is the biggest challenge in your job and how do you address it?
Patient care coordinators may encounter stress and challenges in fulfilling their duties. Employers typically want candidates who can approach challenges or obstacles with a positive mindset and determination. Discuss a time you overcame a challenge by using your skills to help people and achieve goals.
Example: "From my experience, the biggest challenge in patient care coordination is finding care for patients that meet their budget. The way I address these situations is by working with the patient to prioritise their needs and manage their budget effectively to ensure it covers their health. I also conduct research into possible memberships and discounts to get the best possible deals for my patients."
These tips can help you complete an interview successfully:
Create an elevator pitch. It can be helpful to create an elevator pitch for yourself that outlines your most impressive qualifications, skills, personality traits and career goals. Focus on your current or most recent occupation and discuss how you could be a perfect fit for the open patient care coordinator position.
Calm your nerves. While some candidates may feel nervous before an interview, there are a variety of methods for calming your nerves, increasing your confidence and approaching an interview with excitement and a good attitude. Try taking deep breaths while counting to ten to help your body relax and remember that the employer already thinks you are qualified for the job based on your resume.
Ask the interviewer questions. It is probable that at the end of your interview, your interviewer plans to ask you if you have any questions for them. By asking them a few specific, thoughtful questions, you can learn about the role and show your interest in the position and company.
Participate in practice interviews. Ask a friend, family member, colleague or mentor to help you by giving you a mock or practice interview. They can ask you various questions you may encounter, and you can deliver your responses and ensure your answers are clear, concise and engaging.
Take time for studying. Outline what kinds of questions the interviewers may ask you and prepare your answers for each one by reviewing your resume, cover letter and professional background. Take time to study your answers and memorise them so you can approach potential interview questions with confidence.
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