Practice Manager Interview Questions (With Sample Answers)
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Practice managers are responsible for managing the overall operations, including finances, staffing and other administrative tasks of a health care organisation. Many clinics and hospitals hire candidates who can handle business planning and financial systems such as payrolls. Knowing some common questions and learning how to answer them can help you succeed in the interview. In this article, we discuss various practice manager interview questions and provide some helpful sample answers.
General Practice Manager Interview Questions
Hiring managers may ask some general practice manager interview questions to understand your personality and analyse if you are fit for the role. Here are some general interview questions that you may face during a practice manager interview:
Tell us something about yourself.
Why do you want to work with our organisation?
Why should we hire you?
What are your biggest achievements?
How many years of experience do you have as a practice manager?
Discuss your strengths and weaknesses.
What are you looking for from this job role?
Do you have any questions for us?
Where do you see yourself in the next five years?
What do you know about our organisation?
How well do you perform under pressure?
Questions About Experience And Background
After getting an insight into your personality, the interviewer may ask some questions that focus on your experience and background. An interviewer may ask these questions to learn about your previous work achievements and how you used your skills to overcome situational issues. Here are some common questions that hiring managers may ask to evaluate your experience as a practice manager:
Can you tell the qualities of a good leader in medical practice?
Can you tell us why there is a gap in your career?
How would your seniors and boss describe you?
How well do you work with a team?
According to you, what is the difference between hard work and smart work?
How do you think our organisation can perform better?
Are you comfortable with working on weekends and extra hours?
Tell us the reasons why you decided to leave your previous job?
Give an example of how you handled a challenging situation in your previous job.
Give an example of when you showed your leadership qualities in your previous job.
Many interviewers ask questions that can prove your skills and knowledge as a practice manager. Here are some in-depth questions that interviewers may ask:
Tell us your strengths and how they can make you a valuable candidate for our company.
Do you find budgeting hard? What is the most challenging part of budgeting for you?
According to you, what are the best practices one can do to become a successful leader in medical practice?
Can you manage different professionals such as medical staff, receptionists and specialists at once? If yes, what are your strategies?
Have you encountered an angry patient? How do you deal with such situations?
Tell us a situation when you saved time and money for the organisation by removing unnecessary things.
What software and tools do you use to perform your daily duties?
What strategies do you take to ensure the constant availability of medical and office supplies?
Tell us how you can handle a dissatisfied patient.
Do you think technology is going to bring changes in the health care industry?
Interview Questions With Sample Answers
You can take inspiration from the following sample answers and create an effective answer according to your background and experience:
1. Why do you think you are a perfect fit for this job profile?
By answering this question, you can portray yourself as a strong and confident candidate who is a perfect fit for the position of practice manager. This question can be a great opportunity for you to highlight your skills that are relevant to the job role.
Example: "I have learned and gained the skills that are required to perform well as a practice manager. One of my biggest strengths is that I am very eager to learn new things and able to pick up new skills quickly. During my previous jobs, I have performed very well under pressure. I am able to make quick decisions in no time under such conditions. I have experience in hiring and training new staff and setting their schedules.
In addition, I have pursued a BBA in health care management. I think my educational background and experience as a practice manager can be helpful in managing finances and billings in offices of physicians and hospital departments."
2. How do you integrate a new physician into the practice?
By asking this question, the interviewer can evaluate your administrative knowledge as a practice manager. In general, a practice manager is responsible for hiring and training new employees including physicians. While answering this question, demonstrate your interpersonal skills and leadership qualities. Here is a good example of how you can answer this question:
Example: "I have experience working with several physicians. Whenever a new physician is hired, I introduce them to the guidelines and ensure they understand how things are done in practice. As a practice manager, I am familiar with all the operations so it is my responsibility to assist them in the workplace. I always use my organisational skills to set appropriate schedules for staff. I keep a record of office policies and procedures and help new physicians understand them properly."
3. Tell us about your biggest weakness.
Interviewers may ask this question to weigh your confidence level. Another reason behind asking this question can be that an interviewer wants to know whether you have the required skills to work perfectly under the norms of the company. Many employers wish to hire candidates who are aware of their flaws and weaknesses. You can answer this question by mentioning your flaws and including the actions you are going to take to reduce those weaknesses.
Example: "I would like to answer this question honestly. Since my childhood, I have always been shy in front of others. I have worked on my communication skills and now I am the best I have ever been. I agree I am still far from being perfect but I am constantly working on getting better each day. I have always tried to improve my communication skills and break the barrier by reaching out to others to talk.
However, this has not affected my professional life as a practice manager in any way. Despite having weak communication skills, I am very good at working with a team and handling all the operations at a health care facility."
4. Are you experienced in managing different medical and non-medical operations at a health care facility?
While answering this question, tell the interviewer about your experience, qualities and skills that can add value to their organisation. There can be several things that may represent you as a perfect candidate for the job. Include some examples from your previous job and demonstrate your ability to handle the duties of a practice manager.
Example: "I think I have the right skills to work effectively as a practice manager. Over the years, I have found myself as a professional who organises and focuses on every small detail which can help to achieve goals quickly. I have worked as a practice manager for more than six years. I have experience working with medical staff, representatives and receptionists.
During my last job, I was responsible for handling daily operations, training new employees, organising schedules and resolving any conflicts. I also negotiated with several medical suppliers and service providers to reduce the costs of their services."
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